Audio Visual Support Technician

MRA Recruiting Services•Harpers Ferry, WV

7d•Onsite

About The Position

The AUDIO-VISUAL SUPPORT TECHNICIAN will be responsible for providing comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose, and troubleshooting system malfunctions and defects.

Requirements

Minimum two (2) years of relevant experience.
Must be able to pass background check.
Strong planning, organizational, and leadership skills.
Strong verbal and written communication skills.
Strong people skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients.
Excellent problem-solving and critical-thinking skills.
Experience with project cost management and resource capacity planning.

Nice To Haves

Familiarity and expertise in Crestron, Biamp, Logitech systems, including troubleshooting and installation services.
Basic Crestron programming and/or troubleshooting is preferred.
Industry Specific certifications (Crestron, Polycom, CTS, etc.) preferred.

Responsibilities

Provide comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose, and troubleshoot system malfunctions and defects.
Analyze and evaluate existing VTC systems with minimal oversight, and define problems, data availability, and report requirements and system design issues.
Respond to customer support requests, identify support requirements, and perform end-user training where applicable.
Provide day-to-day AV/VTC event support: document and confirm VTC event logistics prior to the event; ensure connectivity between near-end and far-end equipment; resolve technical challenges between local and remote sites on the day of the event.
Diagnose and troubleshoot routine system malfunctions and identify system defects as needed.
Respond to technical support requests for classroom technology; identify root cause of equipment malfunction and document issues and resolutions.
Maintain inventory of assigned systems, to include codecs, cameras, monitors, etc.