Audio-Visual, Sr. Technician

University of Chicago•Chicago, IL

5d•Onsite

About The Position

The job performs a range of technical processes and procedures related to the support of integrated audio-visual systems. Works closely with staff and faculty to ensure classrooms, conference rooms, and other technology-enabled spaces are fully functional. Installs, configures, troubleshoots, and maintains audio-visual equipment, control systems, and related technologies. Under general supervision, this position provides audio-visual support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings. May interact with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. Will work independently within assigned area while also working collaboratively within a team of other technicians.

Requirements

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Nice To Haves

Extron experience.

Responsibilities

Provide support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings.
Guide end users through troubleshooting procedures.
Perform upgrades to hardware and software.
Log work in ticketing system (ServiceNow).
Intake work via phone, email, ticketing system.
Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
Researches and analyzes products and systems available in the marketplace and makes recommendations to management.
Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.
Provides projection services and presentation support for academic and public events within standard operating procedure.
May provide informal mentorship to students in audio-video production.
May provide informal training to other technicians and student staff.
Performs other related work as needed.