Audio Visual Specialist

University of Central Florida•Orlando, FL

3d•Onsite

About The Position

The UCF IT department within University Operations is seeking to hire an Audio-Visual (AV) Specialist who thrives at the intersection of cutting-edge multimedia technology and exceptional customer service. This role is responsible for providing Tier II IT support with a focus on classroom and multimedia technologies. A significant portion of this position is focused on dispatch duties including customer response, incident assignment/update and field tech coordination, but will also include field work such as troubleshooting AV issues, supporting incident resolution, and ensuring reliable operation of multimedia systems. The AV Specialist applies foundational AV knowledge, research, and collaboration with team members to identify and resolve technical issues while maintaining a strong customer service focus.

Requirements

High School Diploma or Equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Position requires a valid Class E driver’s license.
This position may involve driving to various locations on and off campus to conduct University business.
All applicants must be authorized to work for any U.S. employer.
Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

Experience coordinating dispatch operations within an IT or AV support environment, including ticket intake, incident assignment, field tech coordination, and customer communication.
Demonstrated experience troubleshooting and supporting AV/multimedia systems in classroom or enterprise environments.
Strong customer service skills with experience supporting faculty or end users in a technical setting.
Familiarity with ticketing systems (e.g., ServiceNow) and ability to meet service level expectations.
Experience with AV monitoring tools and preventative maintenance practices.
Ability to create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Experience supporting live events, AV installations, or high-profile technical operations.
Knowledge of inventory management and equipment lifecycle tracking.
Experience training or mentoring others on AV systems and troubleshooting techniques.

Responsibilities

Dispatch including ticket intake, tech coordination, ticket updates, and customer communication.
Troubleshoot and resolve AV issues in classrooms and multimedia spaces using diagnostics, documentation, and collaboration with technicians.
Support incident ticket resolution by providing timely updates and meeting established service level targets.
Perform preventative maintenance, including identifying, repairing, and resolving recurring AV issues.
Conduct classroom checks and utilize remote monitoring tools to proactively detect and address equipment issues.
Assist faculty with the use of classroom multimedia technology, delivering responsive and professional customer service.
Support Federal Work Study (FWS) and OPS staff in resolving multimedia issues and completing classroom check tickets.
Contribute to the development and enhancement of knowledge base articles, troubleshooting guides, and repair documentation.
Assist with AV installations in collaboration with OIR Engineering as needed.
Provide cross-functional support: Training staff on troubleshooting and equipment operation, Maintaining inventory and spare equipment, Supporting vehicle upkeep for operational needs, and Delivering technical support for high-profile university events.
Test and evaluate new AV technologies for potential inclusion in classroom design standards.