Audio Visual Service Technician
About The Position
Our top enterprise customer is looking for an experienced AV Service Technician to support and maintain cutting‑edge audiovisual systems for their existing client base. This is an ideal opportunity for a 5+ year AV installer who wants to transition into service work — or a service technician ready to work on high‑end, complex systems in executive environments. If you enjoy troubleshooting, working directly with customers, and being the go‑to technical expert in the field, this role was built for you. You’ll be responsible for diagnosing, troubleshooting, and resolving issues across a wide range of enterprise AV systems, including: Custom Control Systems: Crestron DM & NVX, AMX Complex AV Systems in executive boardrooms and conference centers Video Conferencing Systems AV over IP (AVoIP) across LAN, WAN, and internet environments Audio DSP Systems: amplifiers, speakers, microphones Projection Systems & Displays Video Walls & Digital Signage RF Systems (basic exposure – analog & digital)
Requirements
- 3+ years of AV field service experience (5+ years of installation experience considered)
- Strong troubleshooting mindset — you know how to isolate and resolve issues
- Hands-on experience with Crestron and/or AMX systems
- Comfortable working in executive and customer-facing environments
- Own basic hand tools and understand proper field practices
- Strong written and verbal communication skills
Nice To Haves
- CTS certification (highly preferred)
- Two‑year technical degree or equivalent hands‑on experience
Responsibilities
- Troubleshoot system, signal, and connectivity issues using a multimeter and diagnostic tools
- Perform preventative maintenance on client systems
- Conduct site surveys to support service agreements and quotes
- Write clear, concise service reports and system documentation
- Manage multiple service calls and priorities independently
- Interface professionally with enterprise-level customers
- Lead and mentor junior/intermediate field technicians when needed
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
