Audio Visual Sales Manager
About The Position
The Audio Visual Sales Manager is responsible for managing the on-site audio visual sales process within a hospitality venue environment. This role supports revenue growth and client satisfaction through lead generation, proposal creation and tracking, order confirmation, customer follow-through, and strong partnership with venue contacts, clients, and internal ON Services teams. This position works closely with the Director of Audio Visual, National Director of Production Sales, venue partners, clients, and operational teams to ensure client needs are properly identified, quoted, confirmed, and supported through successful event execution. The Audio Visual Sales Manager plays an important role in maintaining strong customer relationships, supporting sales opportunities, and ensuring ON Services standards are represented professionally throughout the sales and event process.
Requirements
- High school diploma or GED required.
- Minimum of five years of experience in in-house audio visual services, venue services, event production, hospitality sales, or a related field.
- Experience supporting audio visual sales, proposal creation, order confirmation, lead follow-up, or account management.
- Strong understanding of hospitality-based audio visual services, client service, and event execution.
- Ability to understand pricing, discounting, customer vetting, order confirmation, payment terms, and follow-up collection processes.
- Strong customer service skills and ability to interact professionally with clients, venue partners, guests, and internal teams.
- Strong communication, organization, and problem-solving skills.
- Strong attention to detail and ability to manage deadlines in a fast-paced environment.
- Proficiency with basic computer systems and office technology.
- Ability to communicate clearly in English, both verbally and in writing.
- Ability to operate office and audio visual equipment as needed.
- Ability to work well under deadlines and high-pressure event environments.
- Ability to work a flexible schedule based on event and business needs, including evenings, weekends, and holidays as required.
Nice To Haves
- Bachelor’s degree preferred.
- Background in music, recording, audio visual technology, computers, hospitality, sales, or a related technical field preferred.
- Experience working directly with hotel or facility contacts preferred.
- Experience managing client relationships, proposals, sales pipelines, and event follow-through preferred.
- Fluency in a second language is helpful.
Responsibilities
- Manage the on-site audio visual sales process within a hospitality venue environment.
- Generate and follow up on sales leads to support venue revenue and client service goals.
- Create, track, and manage proposals for audio visual services.
- Confirm client orders and follow through to ensure customer satisfaction and successful event execution.
- Partner with clients, venue contacts, and internal teams to understand event needs and recommend appropriate audio visual solutions.
- Understand the customer vetting process to support proper pricing, discounting, and maximum capture rate.
- Follow company approval and compliance guidelines related to client order confirmation, payment and credit terms, and follow-up collections.
- Promote exemplary customer service to venue partners, clients, guests, and internal teams.
- Provide sales leads to ON Services as needed.
- Maintain a professional image and represent ON Services positively at all times.
- Support and maintain a safe, clean, and healthy work environment.
- Complete required daily paperwork, reporting, and ON Site training.
- Communicate effectively to support client expectations, event timelines, and operational needs.
- Assist with additional sales, client service, and venue support duties as needed.
Benefits
- Comprehensive medical, dental, and vision insurance options, including HSA and FSA plans.
- 401(k) retirement plan with company match.
- Company-paid life insurance and short-term disability.
- Voluntary benefits including long-term disability, accident, critical illness, and hospital indemnity coverage.
- Paid time off, including vacation and holidays.
- Employee Assistance Program, legal support, and identity protection services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
