Audio Visual Operations and Support Manager

The Aerospace Corporation•El Segundo, CA

2d•Onsite

About The Position

The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space— delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you’ll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space. Job Summary We are looking for an experienced and passionate leader to join our team and manage the Audio-Visual Operations and Support team. In this role, you will lead our AV operations and support team in maintaining our audio-visual platforms, including conference rooms, collaboration spaces, and enterprise AV systems. You will collaborate with cross-functional teams including Facilities, Information Security, and Customer Experience teams and serve as the focal point for delivering audio-visual capabilities that enhance and support the business. The ideal candidate is an experienced leader with hands-on technical experience, and a proven track record of developing complex technical systems. We are looking for someone who is motivated to lead, organized, and driven to deliver the best audio-visual solutions for our employees. The selected candidate will be required to work full-time, on-site at our facility in El Segundo, CA or Chantilly, VA.

Requirements

Bachelor’s degree in computer science, electrical engineering, or equivalent experience in a relevant field
3+ years of AV management or team leadership experience
5+ years in AV or engineering roles with a focus on enterprise audio-visual systems
Strong knowledge of AV control systems (e.g., Crestron, Extron, Cisco collaboration tools)
Experience with AV security practices and technologies
Excellent project management skills
Strong analytical and problem-solving skills
Experience performing root cause analysis
Hands-on experience in building enterprise level AV infrastructure and systems
Proven experience coaching, providing direction, and motivating team members
The ability to obtain and maintain a Secret level clearance, which is issued by the U.S. government.
U.S. citizenship is required to obtain a security clearance.

Nice To Haves

Master’s degree in computer science, electrical engineering, or equivalent experience in a relevant field
The ability to obtain and maintain a Top Secret/SCI level clearance, which is issued by the U.S. government.
Experience developing and managing AV strategies, technical and product roadmaps, and leading teams to deliver new capabilities
Experience with video conferencing platforms and unified communications systems
Firm understanding of network architecture and AV-over-IP technologies to maintain system standards
Experience ensuring that service levels meet and/or exceed established standards
Demonstrated ability to influence and gain commitment at all levels of the organization
Experience in the development of operational procedures, processes, and automation scripts
Experience with integrating AV systems with business processes to optimize collaboration and productivity
Experience with Microsoft Teams Rooms, Zoom Rooms, and DSP programming
Experience with Digital Signage and Enterprise Video Distribution Signage and Enterprise Video Distribution

Responsibilities

Manage the delivery of all audio-visual capabilities that enhance and support the business
Plan and execute AV infrastructure upgrades, supporting the AV engineering team, including system upgrades, technology refreshes, software updates, and integration enhancements
Oversee the planning and execution of large corporate conferencing events
Manage vendor relationships with AV hardware and software vendors
Develop proactive strategies related to AV deployments that minimize end-user impact at an enterprise level
Implement and enforce AV security policies and best practices
Align key technical decisions with business objectives while remaining hands-on with delivering technical outcomes
Provide direct technical guidance and support to the team and other departments
Partner with other EIS functions, working closely with Facilities, Information Security, and Customer Experience Departments
Establish and enhance team processes identifying inefficiencies, risks, and ways to improve overall delivery
Mentor, guide and support audio-visual and media services team members toward a positive and collaborative environment
Participate in engineering architectural strategy, including technology standardization and modernization
Act as an ambassador and change agent to build a culture of continuous improvement
Ensure audio-visual equipment and software operate in alignment with organizational needs and standards

Benefits

Comprehensive health care and wellness plans
Paid holidays, sick time, and vacation
Standard and alternate work schedules, including telework options
401(k) Plan — Employees receive a total company-paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions; employees are immediately eligible and vested in the plan upon hire
Flexible spending accounts
Variable pay program for exceptional contributions
Relocation assistance
Professional growth and development programs to help advance your career
Education assistance programs
An inclusive work environment built on teamwork, flexibility, and respect