Audio Visual, Lead

SPS North America•New York, NY

7d•$36 - $40

About The Position

Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals. This role involves daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order for the day’s meetings. The Audio Visual Lead will own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings. Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings. The role requires the ability to troubleshoot, upgrade and/or replace AV components, with a clear understanding of audio-visual signal flow troubleshooting. A general understanding of industry-leading vendor equipment is necessary, as is the ability to coordinate external vendor support when required. The candidate must have complete familiarity with and adherence to standard business practices and procedures, and fully meet key support performance metrics and SLAs. Familiarity with Service Now ticketing is required. The role may consult, manage, and possibly lead client pitch expectations and technology support. A strong understanding of Crestron, Poly and Cisco AV endpoints is needed, along with familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms. Live event production and support experience is essential, as is consistent and accurate AV inventory management. Real-time communication of any high-profile event issue is critical. The role also involves creating a productive work environment using trust and other appropriate strategies, assessing team performance and providing feedback to employees, creating an inspiring team environment with an open communication culture, setting clear team goals, overseeing day-to-day operations, delegating tasks and setting deadlines, monitoring team performance and reporting on metrics, motivating team members, and discovering training needs and providing coaching. Listening to team members’ feedback and resolving any issues or conflicts is also a key part of the role.

Requirements

Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
A clear understanding of audio-visual signal flow troubleshooting.
General understanding of industry leading vendor equipment.
Complete familiarity with—and adherence to—standard business practices and procedures.
Fully meet key support performance metrics and SLA’s.
Familiarity with Service now ticketing.
Strong understanding of Crestron, Poly and Cisco AV endpoints.
Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
Live event production and support experience.
Consistent and accurate AV inventory management.
Exemplary communication and follow-up skills.
Ability to work well individually or in a team setting.
Outstanding customer service and the ability to build working relationships with business stakeholders.
Doer – Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.
Thinker – Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders.
Relationship Builder – Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what’s in the pipeline before it happens.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Nice To Haves

Industry Certification (preferred)
Certified Technology Specialist - CTS

Responsibilities

Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings.
Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings.
Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings.
Ability to troubleshoot, upgrade and /or replace AV components.
Coordinate external vendor support when required.
Complete familiarity with—and adherence to—standard business practices and procedures.
Fully meet key support performance metrics and SLA’s.
Consult, manage, and possibly lead client pitch expectations and technology support.
Consistent and accurate AV inventory management.
Real time communication of any high-profile event issue.
Creating a productive work environment using trust and other appropriate strategies
Assessing team performance and providing feedback to employees.
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Oversee day-to-day operation, delegate tasks and set deadlines.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve any issues or conflicts.

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.