Audio Visual Implementation Project Specialist

Travelers • Hartford, CT

2d • Onsite

About The Position

Travelers is seeking an AV Implementation Project Specialist who is responsible for the end-to-end delivery of Audio-Visual solutions within a global corporate environment. This role combines deep technical engineering expertise with project management leadership to ensure AV systems are designed and installed in alignment with customer requirements and industry standards. The ideal candidate brings a strong background in AV technologies and infrastructure, paired with proven experience leading complex, multi-stakeholder projects from inception through commissioning.

Requirements

• 2-5 years of voice/telephony engineering experience preferred.
• Emerging telephony expertise including the ability to learn from research, others and through asking thoughtful questions about voice architecture and call flow design, open to seizing opportunities to increase knowledge of telephony platforms and best practices.
• Strong communication skills with the ability to articulate voice system thoughts/ideas clearly, collaborate with team members in various roles including network and infrastructure teams, and document new telephony learnings and solutions for others' benefit.
• Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 1 year of voice and/or telephony engineering experience.

Nice To Haves

• This role offers mentorship and growth opportunities as you develop telephony leadership skills in a supportive environment.
• We value transparency and continuous learning—your willingness to ask questions, seek guidance on new technologies, and actively incorporate feedback will accelerate your professional development while preparing you for future leadership responsibilities.
• You'll develop comprehensive delivery skills by actively participating telephony planning sessions and learning to accurately estimate project timelines and resource requirements.
• Working within our established design frameworks, you'll contribute to implementing telephony solutions while gaining hands-on experience with testing protocols, including automated processes.
• Post-deployment, you'll take ownership of telephony components, proactively monitoring performance and swiftly resolving issues as they emerge.
• Throughout each project, you'll engage in continuous feedback loops to refine processes and improve outcomes.
• You'll strengthen your analytical capabilities by debugging familiar voice systems and developing the judgment to recognize when additional expertise is needed.
• Each new telephony challenge becomes a learning opportunity where you'll apply previous knowledge while expanding your technical toolkit.
• We encourage a growth mindset where seeking guidance is valued, and every project contributes to your evolving expertise invoice & telephony technologies and methodologies.

Responsibilities

• Own end-to-end delivery of AV implementation projects, from requirements gathering and design review through installation, commissioning, and handoff.
• Develop and maintain comprehensive project plans, timelines, and budgets; proactively identify and mitigate schedule and cost risks.
• Apply Agile and ScrumBan methodologies to manage iterative delivery cycles, sprint planning, and backlog prioritization across concurrent projects.
• Maintain thorough project documentation — SOWs, RFIs, submittal logs, change orders, as-built records, and closeout packages — leveraging Excel-based tracking tools such as the AV Implementation Dashboard.
• Facilitate project status meetings, steering committee updates, and stakeholder reviews; produce clear, concise reporting for leadership.
• Evaluate customer requirements and specify the applicable AV standard, ensuring alignment with enterprise design guidelines and scalability targets.
• Support the AV design engineering team in the deployment of video conferencing, digital signage, control systems, and audio distribution systems.
• Review AV drawings, equipment schedules, and rack layouts for technical accuracy; provide design markup and engineering guidance as needed.
• Oversee system configuration, programming validation, and commissioning activities; coordinate user-acceptance testing with business unit stakeholders.
• Ensure quality assurance throughout the full implementation lifecycle, including pre-installation site readiness checks and post-installation performance validation.
• Serve as the primary point of contact for internal stakeholders including business unit customers and corporate real estate teams.
• Partner with general contractors and allied trades (electrical, low-voltage, network) to coordinate AV rough-in, infrastructure, and final installation sequences.
• Manage AV vendor and integration partner relationships, driving accountability against contractual deliverables, schedules, and quality benchmarks.
• Collaborate with AV manufacturing partners to ensure appropriate product specifications, lead-time management, and technical escalation support.
• Translate complex technical concepts into accessible communication for non-technical business stakeholders.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees