Project Manager-Commercial Audio Visual

Diversified•San Francisco, CA

2d•Hybrid

About The Position

A project manager (PM) is responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases. The PM depends on the help of other people to perform most of the actual activities of the project. The project manager’s role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing and performing project management functions on all AVE projects, budgets and scopes, acting as the person responsible on assigned projects with direct control over all project activities. Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming, and overseeing the completion of projects. The PM is responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction. The majority of this employee's time will be spent managing projects and communicating with all project stakeholders, and this person will be helping to constantly improve established Diversified processes. As the primary interface to the client, the project manager develops a strong long-term relationship, managing client expectations, communications, and satisfaction.

Requirements

Associates/Bachelors degree and/or equivalent experience
A minimum of 3 years of experience as a project manager in commercial construction trades and settings
Familiarity with audio/video systems installations
Knowledgeable of low voltage electrical projects
Strong verbal and written communication skills
Supervisory and people skills
Ability and skills to diagnose and resolve complex technical, political and people related problems
High level of both written and verbal communication skills
Focused on clients and able to understand how they can use technology from Diversified to meet their business needs
Approachable; works well on teams
Natural leader
Delegates effectively
Good at setting and managing people’s expectations
Personally organized, manages time well, and sets clear priorities
Sets an example for preparation, punctuality, and professional appearance
Excellent at planning
Forecasts and manages risks
Problem solver who can remain effective in tense situations
Possess a valid driver’s license in their state of residence

Nice To Haves

A PMP certification from the Project Management Institute is desired
AVIXA CTS certification
Other relevant certifications

Responsibilities

Responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases
Overseeing and performing project management functions on all AVE projects, budgets and scopes
Act as the person responsible on their assigned projects and have direct control over all project activities
Perform daily activities including project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects
Responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers
Spend the majority of time managing projects and communicating with all project stakeholders
Help to constantly improve the established Diversified processes
Develop a strong long-term relationship as the primary interface to the client
Manage the client relationship, including expectations, communications and satisfaction
Coordinate and communicate
Provide clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up
Coordinate all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings
Provide support and assistance to team members as needed in order help them be successful and get the job done
Ensure appropriate and frequent communication between stakeholders
Resolve destructive conflict
Design, plan, and coordinate work teams with regard to AVE installation projects
Assume ownership of individual projects and assignments
Establish and maintain communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc.
Develop and communicate project updates as required
Provide constant monitoring of labor, equipment and materials budgets
Provide and/or direct technical and administrative support to project team members
Develop and maintain all related project schedules
Perform field verification of prospective work site
Document all issues with site and keeps everyone informed of potential issues and solutions
Coordinate all drawings and documentation between all internal and external stakeholders
Facilitate and direct design reviews to assure proper documentation in the field
Coordinate all system programming and final checkout of systems
Provide punch-list of remaining tasks after substantial completion
Contract with contractors and other trades when necessary
Monitor status of projects including cost, timing and staffing to ensure timely and accurate completion of projects
Ensure quality and continuous improvement
Coordinate training & turnover of projects to client, service department, & sales
Take full ownership of project
Act as the single point of responsibility and accountability for the project
Ensure schedule performance, quality of solution delivered to client, and client satisfaction
Manage and report on the project’s financials, including ensuring budget performance and profitability
Ensure timely and correct billings to client
Demonstrate proactivity, responsiveness, and follow through
Communicate decision options to stakeholders and manage those decisions
Manage a complex array of decisions at every point of the project