Audio Visual Associate

Stony Brook University•Stony Brook, NY

1d•Onsite

About The Position

This position will largely provide audio visual service in learning spaces and the research environment on the West, East, South, Southampton, and Research & Innovation campuses, in addition to assisting in coordinating audio visual event support for the research community, documenting their systems, and supporting their initiatives through technology. Provides faculty and staff audio visual, computer presentation and device connectivity support. Provides assistance to presenters, schedules, troubleshoots and operates digital media systems. Evaluates instructor’s needs, and provides required support. Integrates user’s media and equipment (laptops tablets etc.) with presentation systems. Troubleshoots problems with computers, presentation systems and production systems. Help to extend the lifecycle of technology and learning space furniture by adhering to maintenance and reporting standards.

Requirements

Bachelor's Degree. In lieu of degree, four years of directly related full time experience, or a combination of higher education and experience totaling four full-time years may be considered.
Experience with audio visual equipment and multimedia presentation equipment.
Experience troubleshooting common complications at the user’s end.
Basic understanding of computers and computer operating systems.
Must have, keep and maintain the appropriate valid NYS Driver’s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations.

Nice To Haves

Advanced degree.
Experience training users, or working together with others to provide customer service.
Experience connecting and operating presentation and audio visual hardware on both wired and wireless computer networks.
Experience providing AV support in a conference center or similar.
Experience with video, audio and control signals.
Experience operating audio visual support equipment including multimedia projectors, LCD panels, presentation computers, sound systems and presentation control systems.

Responsibilities

In-building support office: Instruct, train and assist users with control systems, media systems and other equipment. Prepare the building and facilities for daily instructional activities. Site and correct daily issues such as system anomalies, consumable supply levels, and technology integrated furniture. Schedule appropriate media equipment and facilities to support instruction and University programs. Test, and provide routine maintenance for, installed classroom systems. Consult with users and organize training events to ensure the most effective use of media, equipment, and AV Systems. Show "Best Practices" for AV systems. Setup and operate portable presentation systems, display panels, and group sound systems.
In the performance of all job duties, at all times be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes
Collect data on learning spaces. Create spreadsheets, reports and comparisons. Solicit surveys, and work with assessment specialists to analyze and present data. Work collaboratively across DoIT on organizational projects that improve learning spaces and/or classroom support services. Engage in the learning space community. Participate in learning space field projects such as updating signage, collecting documentation for help guides, or creating instructional resources for web consumption. Provide expertise on the user experience in learning spaces. Use Design Thinking model to engage stakeholders, ideate, prototype, and test new space ideas. Act as a participating member for DoIT-wide teaching, learning, and research initiatives that involve the learning space or research environment - physical or virtual. Present in workshops and events as assigned.
Schedule student employees for support office and learning space support. Assist in the mentoring and guiding of students assistants through internal training and development plans, and aid in their growth as a contributing segment of the workforce. Assess quality of customer service provided by student staff, improving standards as necessary
Other duties or projects as assigned as appropriate to rank and department mission. Maintain a clean, organized workspace.