AV Event Tech Set Up

JLL • Arlington, VA

1d • $26 - $31 • Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Audio Visual and Event Set-Up Technician JLL's Experience Management team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard for superior experiences for our clients, guests, and our teams. Job Summary The Audio Visual and Event Set-Up Technician is responsible for managing audio visual systems and supporting the setup and breakdown of meeting and event spaces at the client site. This role serves as the liaison between the onsite JLL team and conference hosts to ensure AV needs are met while maintaining meeting and event spaces in a clean and efficient manner. This position reports to the Events and Marketing Director and requires a flexible schedule based on event needs, including evenings, nights, and weekends. Estimated total compensation for this position: $26.45 - $31.25 per hour The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Expected Schedule: Monday - Friday 8 AM - 5 PM with evening and weekend flexibility as needed

Requirements

• Highschool Diploma or equivalent and 3+ years of related experience
• Experience in a client/customer service-oriented environment, preferably in a corporate conference center or hotel
• Experience working in guest-facing, high-touch hospitality event environment, including managing room set-ups for both social and corporate events
• Familiarity with integrated AV systems
• Basic operational skills for Audio Visual equipment
• Basic computer skills including Microsoft Office suite and Outlook
• Ability to learn new software as required for the position
• Exceptional customer service skills with a passion for hospitality
• Excellent service orientation, responsiveness, and organizational skills
• Strong communication and interpersonal skills
• Solution-oriented with ability to consistently provide and implement solutions
• Adept in diffusing high-stress situations and kind complaint handling to ensure guests leave happy
• Strong attention to detail with ability to complete work accurately and efficiently
• Ability to work independently with little supervision and as a self-starter
• Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines
• Ability to work well under pressure, manage time effectively, and work in a fast-paced environment with competing priorities
• Ability to work with all levels of staff and clientele
• Must be able to stand/walk for long periods of time
• Must be able to lift up to 50 pounds and up to 75 pounds with assistance
• Must maintain a professional appearance and demeanor at all times
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

• Experience with EMS or any web-based conference room scheduling system preferred

Responsibilities

• Serve as primary liaison between the onsite JLL team and conference hosts to ensure all AV needs are met
• Support video conferencing needs in the space
• Conduct and maintain preventative maintenance on all AV equipment
• Test and troubleshoot AV systems by running diagnostic tests, resolving technical issues, and making equipment and software adjustments as needed
• Work with live third-party production teams and provide production management support for live town halls, VIP presentations, and teleprompter presentations
• Maintain operational knowledge of locations, functions, and proper usage of relevant AV equipment within meeting and event spaces
• Provide training and ongoing support to end-users on how to operate AV equipment
• Handle setup, breakdown, refreshing, and resetting of all meeting and event spaces including tables, chairs, stage, and room supplies
• Ensure meeting and event spaces are maintained in a clean and efficient manner, well-stocked and ready pre-event, during event, and when resetting rooms
• Maintain inventory and suggest repair, storage, or replacement of equipment
• Be present in event space during high-activity times (vendor load-in, guest arrival/departure, meal serving) to answer questions and offer swift assistance
• Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service
• Collaborate with other service providers who support the meeting and event space including audio visual vendors, catering, security, facilities, janitorial, and equipment providers
• Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded
• Work with clients at all levels of an organization, including executives and event hosts
• Assist with coordinating activities of onsite meetings and events with events team, property departments, guests, and vendors
• Collaborate with architects, interior designers, and IT staff to ensure AV systems are seamlessly integrated and compatible with existing IT infrastructure
• Stay up to date with latest developments in AV technology and industry trends through conferences, training programs, and industry publications
• Follow safety rules and safe working practices
• Perform all job responsibilities with initiative, integrity, and good judgement

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED