Audio, Visual, and Collaboration Services Manager

Colorado Public Employees' Retirement Association•Denver, CO

12d•$125,000 - $150,000•Hybrid

About The Position

The Audio, Visual, and Collaboration Services Manager is an enterprise service manager that serves as Colorado PERA's enterprise owner for workplace collaboration technology services and provides strategic leadership for future workplace technology investments. This position leads the strategy, design, operation, and continuous improvement of Colorado PERA's workplace collaboration technologies and audio-visual services. This position is accountable for enterprise conference room technologies, live event production, executive and board meeting support, collaboration service standards, vendor partnerships, and workplace technology planning. The role partners closely with IT and business leaders to deliver reliable, high-quality collaboration experiences while developing roadmaps, standards, and investment plans that support the organization's future workplace and technology goals.

Requirements

Bachelor’s Degree in Audio Engineering, Broadcast Technology, Information Technology or related field, and 7 years relevant work experience; or an equivalent combination of education and experience
Strong experience providing AV support for live events required
Demonstrated experience designing AV systems for live production and corporate environments
Deep understanding of AV industry hardware and software: Crestron, Neat Bars, Microsoft Teams Rooms, Zoom Rooms
Proficiency with multi-camera video production, live switching, and streaming/encoding platforms
Strong knowledge of audio systems, including microphones, mixers, DSPs, and signal flow
Working knowledge of IT systems, including Windows/Mac OS, networking, cybersecurity, and endpoint support
Ability to remain calm under pressure during live events
Professional presence when supporting executive leadership and board members
Effective interpersonal, problem solving, anticipatory, and decision-making skills

Nice To Haves

Experience supporting executive-level events strongly preferred
AV-specific or related certifications preferred (Certified Programmer, Crestron Technician)
Certified Technology Specialist (CTS), CTS-D, CTS-I, Crestron, Microsoft Teams Rooms, or equivalent industry certifications.
Experience supporting conference center, board room, broadcast, streaming, or large-scale hybrid collaboration environments.
Experience participating in workplace technology planning, facility technology design, or headquarters construction projects.
Experience administering or supporting enterprise digital signage technologies preferred.
Experience developing technology roadmaps, service strategies, and lifecycle management plans.
Experience managing technology vendors, contractors, service providers, or consulting partners.
Experience supporting procurement, contract negotiation, and technology acquisition activities.
Experience developing and managing technology operating and capital budgets.
Demonstrated ability to lead cross-functional initiatives without direct reporting authority.
Experience supporting executive leadership, governing boards, or other high-profile stakeholders.
Strong business acumen with the ability to align technology investments with organizational objectives.
Experience leading, mentoring, supervising, or developing technical staff.

Responsibilities

Lead Enterprise AV and Collaboration Operations: Support high-visibility meetings and events involving senior leadership and executive stakeholders, including annual Board of Directors meetings, company-wide hybrid meetings, and employee engagement events. Configure, operate, and support multi-camera systems, audio mixers, displays, microphones, lighting, streaming platforms, and other AV technologies. Coordinate live switching, encoding, and broadcasting of events. Manage and administer Microsoft Teams and Zoom rooms. Provide responsive technical support for conference rooms, executive offices, and collaboration spaces. Deploy, monitor, update, and troubleshoot conference room technology. Maintain operational documentation. Provide mentoring and training to IT colleagues on AV technologies. Develop operational procedures, knowledge transfer practices, and staff onboarding materials. Provide technical leadership, mentoring, and work direction for assigned staff. Serve as the primary technology advisor for executive meetings, Board meetings, employee town halls, and other high-profile collaboration events. Establish and maintain enterprise standards, governance practices, service offerings, and support models for AV and collaboration technologies. Establish service level expectations and operational performance metrics. Develop user training, adoption materials, and best practices.
Lead Enterprise AV and Workplace Technology Projects: Lead AV initiatives from planning through deployment. Coordinate internal stakeholders, vendors, contractors, and technology partners. Review contracts, recommend improvements, and interpret AV systems design documentation. Lead workplace technology initiatives from planning through implementation and operational transition. Provide technology leadership for office remodels, conference center upgrades, workplace modernization initiatives, and future facility projects. Serve as the primary technology lead for workplace collaboration requirements associated with office relocations, facility renovations, and future headquarters planning initiatives. Coordinate architects, contractors, consultants, business stakeholders, and technology vendors. Develop project plans, budgets, schedules, risk mitigation strategies, and executive status reporting. Ensure alignment with enterprise architecture, cybersecurity, and infrastructure standards.
Own Workplace Collaboration Services: Own Colorado PERA's enterprise collaboration technology strategy, including Microsoft Teams Rooms, Zoom Rooms, digital signage platforms, streaming platforms, presentation technologies, and future collaboration capabilities. Develop and maintain technology standards, lifecycle plans, and reference designs. Create and maintain a multi-year roadmap for collaboration and workplace technology services. Define staffing, capability, and service delivery requirements. Accountable for the overall health, availability, adoption, customer satisfaction, and continuous improvement of enterprise collaboration technology services. Monitor service quality, user satisfaction, and technology utilization metrics. Develop and report service performance metrics, technology adoption metrics, and roadmap progress. Partner with business leaders to identify collaboration challenges and develop technology solutions. Evaluate emerging technologies and recommend investments.
Vendor, Contract, and Budget Management: Manage relationships with AV vendors, consultants, system integrators, and support providers. Participate in procurement activities, technology evaluations, vendor selections, and contract negotiations. Monitor vendor performance, service levels, risks, and contract obligations. Develop, manage, and be accountable for annual operating and capital budgets for AV and collaboration technologies. Forecast equipment lifecycle replacement, technology refresh, and future investment needs. Provide recommendations to leadership regarding strategic technology investments and cost optimization opportunities.
Strategy, Innovation and Continuous Improvement: Present technology strategies, business cases, roadmap recommendations, and service improvement plans to IT leadership. Lead planning activities related to future workplace collaboration services, workplace modernization initiatives, and long-term technology investment strategies.