Audio Technician (McMinnville, OR)

Starkey Canada•McMinnville, OR

1d•Onsite

About The Position

The Audiology Technician provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The Audio Tech will be responsible for monitoring and facilitating testing with patients and cleaning/adjusting hearing aids under the direct supervision of the licensed provider. The Audio Tech must abide by applicable state and federal laws under the scope of practice of an assistant to a licensed provider. Position may require travel to various office locations and a temporary/provisional license. The Audiology Tech is also responsible for the daily activities at the front desk for the retail site. This position is the first point of contact either in person or on the phone with patients and vendors. He/she is responsible for creating a positive first impression and providing a quality Patient Journey experience. This position supports the provider by performing a variety of customer service, sales, marketing, operational and administrative functions.

Requirements

High school or GED required
At least 3 years of customer service/patient care experience and/or one year of office management
Ability to develop knowledge of software systems including Excel, Word, and Sycle.net
Good problem-solving, analytical abilities, communication, organizational and interpersonal skills required
Ability to manage all confidential information with complete discretion

Nice To Haves

Travel to various office locations may be required
A temporary/provisional license may be required

Responsibilities

Monitoring and facilitating testing with patients
Cleaning/adjusting hearing aids under the direct supervision of the licensed provider
Abiding by applicable state and federal laws under the scope of practice of an assistant to a licensed provider
Managing daily activities at the front desk for the retail site
Creating a positive first impression and providing a quality Patient Journey experience
Performing customer service, sales, marketing, operational and administrative functions
Immediately acknowledging, greeting and servicing all guests in a friendly, professional manner
Checking patients in and out of patient management software
Tracking orders/sales and maintaining daily, weekly and monthly reports
Utilizing an elevated customer service approach and communication style when working with patients
Directing and answering calls in a timely, professional fashion
Scheduling and confirming full audiometric evaluations and other appointments
Understanding, supporting and tracking current marketing initiatives for the clinic
Working with professional staff to obtain and follow-up on referrals from physicians
Providing testing data for billing
Entering daily activity in patient management software
Organizing the office, maintaining supplies, and ensuring accurate patient files
Protecting patient privacy
Collecting insurance information
Completing insurance authorization
Assisting the licensed professional with counseling and cleaning of hearing instruments as applicable
Monitoring and facilitating hearing testing in compliance with state laws and regulations
Maintaining day-to-day operational procedures
Reporting information to Regional Support Specialist for insurance billing
Following up on TNS and MED Referrals
Sending thank you cards for referrals and sales
Making deposits (transportation required) and maintaining cashbox
Providing quality Patient Journey experience garnering positive patient feedback
Ensuring procedures and policies are being implemented
Maintaining data accuracy in patient management software
Performing recalls for 3-month check and annual exams
Contributing to increases sales for clinic
Supporting Northland Employee Corporate and/or Department guidelines
Checking and verifying quality
Reacting to change productively and handling other essential duties as assigned
Assisting with development of clinic performance