Audio Engineering Intern (Hourly)

Austin Community College•Austin, TX

1d•$24•Hybrid

About The Position

This is an hourly Audio Engineering Intern position at Austin Community College, assisting the Multimedia team with college-wide live events, both in-person and virtually. The role involves supporting the use of media technology in multipurpose facilities, answering technical support questions, and ensuring successful events for faculty, staff, and students. This position is a hybrid role, requiring both remote work and in-person presence, with a flexible schedule that includes evenings and weekends. Employees must reside in the State of Texas and have reliable high-speed internet access for remote work, with necessary equipment provided.

Requirements

High School Diploma.
Previous customer service experience.
Previous AV Technician experience.
Must have consistent high-speed internet connection in place of residence.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Maintaining an established work schedule.
Familiar with AV practices and procedures: audio, video, video conferencing, and lighting.
Effectively using listening skills.
Drafting effective written communications.
Multitasking using phone, chat, and email concurrently.
Showing initiative and being able to quickly adapt to changes.
Effectively using interpersonal and communications skills including tact and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow-through.
Establishing and maintaining effective collegewide working relationships.
Maintaining confidentiality of work-related information and materials.
Familiarity with AV equipment, including but not limited to PA Systems, PTZ Cameras/Controllers, Video Switching, Audio Routing using mixing boards and software, and video conferencing equipment and platforms (Zoom, Google Meet, WebEx).
Demonstrated proficiency using standard office software applications.
Keyboarding skills with emphasis on speed and accuracy.
Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.

Nice To Haves

Associate degree or higher.
Previous experience with AV installation and events.
Working knowledge of Zoom.
Working knowledge of analog and digital audio mixers.
Working knowledge of lighting control consoles.
Working knowledge of HDMI/SDI camera equipment.
Working knowledge of Livestream video platforms (Livestream, YouTube, FB Live, LinkedIn Live).
Working knowledge of Google Mail.
Working knowledge of Blackboard.
Working knowledge of Microsoft Office and Google Docs.
Working knowledge of tablets (iPads/Android).
Working knowledge of Microsoft Windows.
Working knowledge of Apple MacOS, iOS and iPadOS.
Bilingual in English/Spanish.
Working knowledge of any or all of the following college-oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Responsibilities

Assists Multimedia team with live media event setups and breakdowns, including video productions, video conferencing (Zoom), lighting, and audio (PA) support.
Assists faculty/staff with technical issues in media classrooms and multipurpose facilities during live events, including multi-camera live-streaming and multi-room conferences.
Troubleshooting of technology in classrooms and multipurpose facilities, referring technical and non-technical questions to the appropriate departments.
Appropriately identifies and coordinates second tier requests when special technology requests are needed.
Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
Provides feedback on frequent support requests for training opportunities.
Communicates and coordinates with internal departments.