Audience Services Representative 1

Seattle Theatre Group • Seattle, WA

7d • $22 - $27 • Onsite

About The Position

The Audience Services Representative 1 provides excellent internal and external customer service working live shows. Duties include handling ticket sales, Will Call ticket distribution and other operational needs. Shifts will primarily occur at our five city venues: The Paramount, Moore, Neptune and 5th Avenue Theatres, and Kerry Hall, as well as our outdoor concert venue Remlinger Farms in Carnation, WA. This position requires evening and weekend shifts, with schedules set one month in advance, hours worked per week vary. Although most events are planned well in advance, some may occur on short notice. This casual PT position earns between $22.43-$26.92/ hour (midpoint $24.68) depending on experience and accrues paid sick leave. It is not our practice to hire at the top of the range. STG employees are committed to ensuring that our patrons’ experience with us is unsurpassed. We build lasting relationships with our patrons and hold ourselves accountable for the quality of those relationships.

Requirements

• Consistent and punctual attendance is required
• Demonstrated customer service experience required
• Must be available every weekend when shows are scheduled
• Must be available evenings and holidays as needed
• Ability to take direction and work independently
• PC skills and ability to learn new software
• Basic math and accounting proficiency

Nice To Haves

• Prior box office or performing arts venue experience preferred
• Knowledge of Ticketmaster Archtics or other ticketing applications preferred
• Spanish language skills a plus

Responsibilities

• Handle ticket sales and Will Call at the box office window
• Distribute extra items such as laminates and VIP vouchers when needed
• Assist with all customer service needs including troubleshooting ticket issues
• Address general patron questions in person

Benefits

• accrues paid sick leave

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed