Theatre: Audience Services Assistant 26/27

Covenant College Students•Lookout Mountain, GA

5d•Onsite

About The Position

This position is for the full academic year. THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS. Expected hours of work per week: 10-15 average - up to 20 during performance weeks, 5 or fewer between shows and at the end of the semester. Some evening and Saturday hours required. Work Location & Hours : Sanderson 208 and other locations as agreed upon, typically between 9-5; some evenings and Saturdays in and around Sanderson Auditorium during performance weeks Qualifications for Position: Friendly and service-oriented Flexible with scheduling: Willing to sell tickets in Carter during lunch break in the week before production opening; some evenings/Saturdays during performance weeks Comfortable and cool-headed in high-pressure situations Able to quickly learn and use new software and technical processes Collaborates and communicates well with others Positive attitude and flexibility in the workplace Organized and detail-oriented Creative problem-solver, sometimes under pressure Variable hours, averaging of 10-15 hours/week; more hours during performance weeks, fewer hours between productions and at the end of the semester. Beneficial: Customer service experience Experience with spreadsheets Interest in theatre, dance, or music operations; or in other kinds of event management NOTE: If the assistant is involved in a production backstage or onstage, performance responsibilities will be suspended; however, work hours may not be able to be made up through other activities. Expected Duties and Responsibilities: Assist the House Manager/Box Office coordinator with ticket sales and front-of-house planning and logistics Run reports and data analyses Answer customer inquiries via email and telephone Update the box office voicemail; check messages and return calls Serve at most performances through selling tickets, ushering, selling concessions, or house managing. Time commitment might be 1 hour (box office, ushering), 2 1/2 hours (concessions), or 3 1/2 hours (house managing). Prepare the house for performance and attend to audience comfort during performance; reset the house and ticket sales areas after the show Assist with production marketing and promotion as needed Resume skills development (NACE Competencies required by employers) to be developed Career and self-development include volunteering to participate in further education, training, or other events to support one's career. Communication in the form of understanding the importance of and demonstrating verbal, written, and non-verbal/body language abilities. Critical Thinking in the form of multitasking well in a fast-paced environment. Global Literacy displayed by keeping an open mind to diverse ideas and new ways of thinking. Leadership through innovative thinking to go beyond traditional methods. Professionalism by having an attention to detail, resulting in few, if any, errors in their work. Teamwork, including building strong, positive working relationships with supervisor and team members/coworkers. Technology, displayed by using technology to improve the efficiency and productivity of their work. Work Habits (with the alignment of Core Values) - The College asks from its staff members the following fundamental work habits: Do good work. (Service, Diligence, Faithfulness) Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative) Be punctual. (Service, Diligence, Integrity, Faithfulness) Dress professionally and appropriately for your job. (Humility) Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative) Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness) Attend chapel services at least once per week, on average. (Integrity, Faithfulness)

Requirements

THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS.
Friendly and service-oriented
Flexible with scheduling: Willing to sell tickets in Carter during lunch break in the week before production opening; some evenings/Saturdays during performance weeks
Comfortable and cool-headed in high-pressure situations
Able to quickly learn and use new software and technical processes
Collaborates and communicates well with others
Positive attitude and flexibility in the workplace
Organized and detail-oriented
Creative problem-solver, sometimes under pressure

Nice To Haves

Customer service experience
Experience with spreadsheets
Interest in theatre, dance, or music operations; or in other kinds of event management

Responsibilities

Assist the House Manager/Box Office coordinator with ticket sales and front-of-house planning and logistics
Run reports and data analyses
Answer customer inquiries via email and telephone
Update the box office voicemail; check messages and return calls
Serve at most performances through selling tickets, ushering, selling concessions, or house managing.
Prepare the house for performance and attend to audience comfort during performance; reset the house and ticket sales areas after the show
Assist with production marketing and promotion as needed

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