Audience Service Worker-Ticket Office (Pool)

CSU Careers•Northridge, CA

7d•Onsite

About The Position

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. The Customer Service Worker (Ticket Office) assists patrons in the sale of tickets to performances and events held at The Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre at The Soraya. The incumbent provides the highest level of customer service by following Ticket Sales procedures and cash and credit card handling procedures, printing tickets, and assisting patrons with accessing their pre-purchased tickets on their computer and/or mobile devices.

Requirements

Knowledge of ticket office operations, including ticket sales procedures, cash and credit card handling, ticket printing, will call support, and patron account assistance.
Strong customer service and communication skills to assist patrons in person, over a multi-line phone system, and through outbound calls with professionalism, courtesy, and accuracy.
Ability to use ticketing systems and office tools to maintain and update patron information, complete basic administrative tasks, and support accurate recordkeeping.
Ability to work in a fast-paced performing arts environment, support event-day setup needs, and share relevant artist or performance information with patrons.

Nice To Haves

Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
Bilingual is a plus.
Alpha/numeric data entry at 35 keystrokes per minute desirable.

Responsibilities

Assists patrons at the Ticket Office window and over a multi-line phone system in the sale of tickets to performances and events held at The Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre at The Soraya.
Performs outbound phone calls to Soraya members and single ticket purchasers.
Helps set up directional and wayfinding signage to help direct patrons to the Ticket Office and Will Call.
Researches artists performing at The Soraya and shares that information with patrons purchasing tickets to Soraya-presented performances.
Assists in maintaining and updating patron information in the ticketing system.
Performs other duties as assigned.