About The Position

The Holiday Audience Research and Data Analysis Internship at Baylor University's Mayborn Museum supports the museum's efforts to collect, analyze, and report on visitor experience data. The intern will help build evaluation capacity and contribute to the museum's goal of becoming a data-driven organization focused on its audiences, while collaborating with other museums. The position includes ongoing training in human subject research and data evaluation. The intern will primarily oversee the COVES (The Collaboration for Ongoing Visitor Experience Studies) survey project, which uses a 23-question survey administered to museum visitors. The intern will also assist with other evaluation or market research projects as assigned. General office assistance, visitor service, record maintenance, and support for projects and activities are also part of the role.

Requirements

  • General interest in evaluation.
  • Enjoy working with the general public.
  • Ability to work independently on personal projects.
  • Outgoing personality and experience interacting with people from diverse backgrounds.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Attention to detail.
  • Ability to communicate effectively in written and spoken English.
  • Ability to work alongside colleagues and volunteers and take a flexible approach to teamwork.
  • Excellent communication and interpersonal skills, with an understanding of visitors' different needs.
  • Excellent time management.
  • Ability to comply with University policies.
  • Regular and punctual attendance.

Responsibilities

  • Assist with planning, setting up, and implementing the COVES visitor survey.
  • Administer the COVES survey to museum visitors for four hours per week at varied times throughout the week.
  • Create monthly reports from survey data to share with the museum.
  • Plan and facilitate volunteer training on administering the COVES survey.
  • Assist the supervisor in evaluating the effectiveness of COVES survey efforts.
  • Work on other evaluation or market research projects as assigned.
  • Provide general office assistance and support.
  • Greet clients and visitors, provide customer service, answer inquiries, and share information.
  • Maintain files and reports and ensure information remains confidential.
  • Assist with projects, activities, and tasks as needed.
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