WAMU Audience Engagement Assistant (Student) (FWS)

American University•Washington, DC

1d•$18 - $20•Hybrid

About The Position

The PT Audience Engagement Assistant (Student FWS) is a part-time student position that provides hands-on support for audience engagement activities, including events, member/listener communications, and social media support. This role is designed for an individual with limited to no prior experience and offers on-the-job training. Work is completed under the guidance of a manager or experienced staff member.

Requirements

Current student with a Federal Work Study (FWS) award.
Interest in events, audience engagement, communications, and/or social media.
Strong reliability and follow-through; able to complete assigned tasks on time with guidance.
Clear, professional communication skills (written and verbal) and comfort asking questions when direction is needed.
Basic computer skills and comfort learning new tools (e.g., Microsoft Office/Google Workspace, web forms, ticketing platforms, social scheduling tools).
Ability to follow instructions, use templates, and adhere to established guidelines (e.g., brand standards, privacy/confidentiality expectations).
Attention to detail for tracking lists, logging requests, and handling routine administrative tasks.
Ability to maintain professionalism when interacting with members/listeners and to escalate non-routine issues to a supervisor.

Nice To Haves

Customer service experience (retail, campus roles, volunteering, etc.).
Familiarity with social media platforms (e.g., Instagram, Facebook, X/Twitter, LinkedIn) from a personal or student organization perspective.
Experience supporting events (student orgs, campus programming, volunteering).

Responsibilities

Assists with event preparations and day-of support for WAMU events, including media partnerships and co-presented events, following established plans and instructions.
Helps maintain guest lists and supports ticket giveaway logistics (e.g., organizing entries, tracking responses), under staff supervision.
Assists with assembling event materials and logistics checklists (e.g., timelines, supply lists, run-of-show notes) for staff review and finalization.
Assists with responding to routine member and listener questions using approved guidance and templates; escalates non-routine or sensitive issues to a manager.
Supports CRM data hygiene through regular data cleaning, validation, and record maintenance.
Assists with drafting, formatting, and scheduling social media posts using pre-approved messaging, brand guidelines, and staff direction.
Helps compile basic social media metrics (e.g., likes, shares, comments) and prepares summaries for staff review; does not make independent strategic recommendations.
Provides general administrative and project support to the Advancement team as assigned, consistent with a student/entry-level role.