Audi Technology Expert

Pecheles - Audi, VW, Hyundai • Greenville, NC

3d • Onsite

About The Position

Audi Greenville is hiring an Audi Technology Expert. This role blends hospitality, product expertise, and customer care. The expert will be the connective tissue between the showroom, the sales team, and guests, ensuring every visitor feels welcomed, informed, and confident. This role involves greeting customers, identifying their needs, leading vehicle deliveries, explaining features, setting up accounts, conducting aftersales follow-up, and supporting the sales team with lot and showroom tasks.

Requirements

• Genuine people skills — warm, curious, and comfortable starting conversations with strangers
• A real interest in cars and technology
• Comfort with smartphones, tablets, infotainment systems, and walking others through tech they've never used
• Strong communication skills, both in person and over the phone
• Professional appearance and reliability
• Valid driver's license with a clean driving record
• Ability to work one weekend per month
• High school diploma or equivalent

Nice To Haves

• Audi experience
• Previous experience in automotive, hospitality, luxury retail, or customer-facing tech role (Apple Store, Tesla, Genius Bar, concierge, etc.)
• Familiarity with Audi, VW Group, or other premium brands
• Bilingual skills
• Some college

Responsibilities

• Warmly greet every customer who walks in or pulls up to the dealership
• Quickly identify whether they're here for sales, service, pickup, or just browsing
• Gather key information about their vehicle interests and needs
• Hand off qualified buyers to the right salesperson with context
• Lead new and pre-owned vehicle deliveries, walking customers through features like MMI, Audi virtual cockpit, driver assistance systems, charging (for e-tron models), and pairing their phone
• Make sure every customer leaves feeling confident behind the wheel
• Set up myAudi accounts, Audi connect services, and any apps the customer wants configured
• Conduct post-delivery follow-up calls and check-ins to answer questions and surface any concerns
• Reach out to past customers for service reminders, satisfaction surveys, and brand events
• Help resolve small tech or feature questions by phone, text, or a quick return visit
• Help keep the lot organized, vehicles staged, and the showroom presentation sharp
• Move and stage vehicles for deliveries, photography, and test drives
• Support the sales team with whatever else keeps the day running smoothly

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid time off (Earn 3 days vacation at 6 Months)
• Employee vehicle purchase and service discounts
• Ongoing Audi brand and product training (including factory certifications)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED