Audi Service Consultant

Freeway Motors Inc • Seattle, WA

17h • Onsite

About The Position

Audi Seattle is seeking a passionate and talented Service Consultant to join their Audi Seattle Service Drive team. This dealership is described as a top-performing and fun-loving environment, committed to honesty, respect, and professionalism. They aim to exceed customer expectations and guide them through automotive changes. The successful candidate will have extensive experience in client management and customer service, working closely with the Audi Service Drive Manager and team.

Requirements

• One year or more experience of client management in the automotive or hospitality industries or two or more years’ experience in any client management role.
• Six months of experience in a customer-service related field is preferred but not required.
• High school diploma or GED required.
• Basic math and cash handling skills are required.
• Excellent conflict resolution and client management skills preferred.
• A team player who is focused on providing exemplary customer service.
• Proven ability to multi-task in a fast-paced work environment.
• Ability to follow instructions with a positive attitude.
• Be at least 18 years of age with a valid driver's license.

Nice To Haves

• Six months of experience in a customer-service related field is preferred but not required.
• Excellent conflict resolution and client management skills preferred.

Responsibilities

• Responsible for managing client expectations and customer experience at the front counter.
• Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time.
• Responsible for recording client concerns accurately.
• Responsible for providing accurate estimates for repair to clients.
• Responsible for sales including maintenance, repair, and other work.
• Responsible for meeting Key Performance Indicators as outlined by Service Manager.
• Responsible for managing and maintaining the Dealership’s reputation by providing the highest quality service, accepting ownership for – and resolving, customer service issues.
• Expected to adhere to the service process and cashiering guide.
• Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.

Benefits

• Company subsidized Health, Dental, and Vision insurance
• Fully subsidized EAP, LTD, Life, and AD&D insurance
• 401k with company match
• Starting 96 hours per year of PTO
• Paid company holidays
• Commission and bonus payments based on Gross Profit, Sales Volume, Customer Service Surveys, and Sales Attachment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED