Attribution Specialist - HMS

Rural Health Group • Roanoke Rapids, NC

1d • Onsite

About The Position

Rural Health Group at our Halifax Medical Specialists location is seeking a compassionate, organized, and motivated Attribution Specialist to play a key role in connecting patients back to care and supporting our value-based care efforts. The Attribution Specialist is responsible for engaging attributed patients—particularly those not yet established or recently disengaged from care—by phone and other outreach methods. This role helps ensure patients receive needed preventive and chronic care services by identifying care gaps, providing education, and coordinating follow-up.

Requirements

• High School Diploma or equivalent required.
• Proficiency in electronic health records (EHR) and Microsoft Office Suite.
• Excellent verbal communication and active listening skills.
• Demonstrated ability to connect with patients from diverse cultural and socioeconomic backgrounds.
• Detail-oriented with strong organizational and documentation skills.
• Able to work independently while also collaborating in a team environment.
• Committed to RHG’s mission, vision, and service to underserved communities.

Nice To Haves

• Previous experience in healthcare outreach, case management, care coordination, or patient engagement is strongly preferred.
• Familiarity with FQHC operations and populations is a plus.
• Bilingual (English/Spanish or other prevalent languages in the service area) strongly preferred.
• Motivational interviewing or patient coaching experience.
• Knowledge of common preventive health measures and chronic disease management.

Responsibilities

• Conduct outbound calls to patients attributed to RHG under value-based contracts but not currently engaged in care.
• Use motivational interviewing techniques to build trust, encourage appointment scheduling, and overcome barriers to care.
• Provide culturally sensitive and respectful communication tailored to each patient's needs.
• Review patient charts and reports to identify open care gaps (e.g., overdue mammograms, colonoscopies, A1C checks, hypertension follow-up).
• Educate patients on the importance of preventive care and chronic disease management, empowering them to take action.
• Review and manage patient attribution lists from Medicaid, Medicare, and commercial value-based plans.
• Accurately document all outreach and patient interactions in the electronic health record (EHR) or care management systems.
• Track progress on care gap closures and follow-up needs.
• Attend internal and external value-based care meetings, payer performance calls, and team huddles.
• Collaborate with care coordinators, providers, front desk staff, and quality improvement teams to close care gaps and streamline patient access.
• Share feedback and insights from patient interactions to improve outreach strategies and care coordination workflows.

Benefits

• You’ll be part of a mission-driven team focused on expanding access to high-quality healthcare across Northeastern North Carolina.
• You’ll play a vital role in connecting patients to the care they need and helping improve outcomes in some of our most underserved communities.
• Your work will directly support our commitment to being the first choice for quality healthcare—where all are valued, respected, and appreciated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED