Attractions Safety Trainer - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

7h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Attractions Safety Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Attractions Safety Trainer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide ride/area specific training as well as maintaining paperwork, safe ride operations on a daily basis, host safety records, and safety equipment, and to support the team leaders in promoting a healthy, effective, and efficient team. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
Ability to speak in front of small and large groups of peers
Basic computer skills
Ability to analyze and remember information
Ability to take initiative, self-supervising
Able to memorize written safety standards and/or scripts
Ability to train others in a positive yet constructive manner
Submit and pass a pre-employment drug screening and background check
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.

Nice To Haves

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Able to rotate to all positions of the attraction and/or area
Ability to move about and react quickly while loading and unloading ride vehicles and while performing emergency evacuation
Ability to tolerate heights of up to 200 ft to support ride operations
Ability to climb evacuation steps and maintain good balance
Ability to operate a fire extinguisher and ability to train hosts on its proper use
Ability to properly wear personal protective equipment if/when required
Ability to tolerate detergents and chemicals
Able to prioritize tasks and complete assignments on time
Able to be subjected to periodic random drug screening as outlined by policy
Ability to hear warning communications and sounds
Must be willing to work in any assigned area of Attractions and perform other functions as assigned
Ability to visually and physically check seat restraints/harnesses
Ability to speak clearly in order to operate two-way radio, pager and PA system

Responsibilities

Supervise safety operations of one or more attractions and make quick and accurate decisions concerning operations
Develop training schedules within budget.
Ensure each host is properly trained and ensure required paperwork is filed in a timely manner. Follow up with each host as needed
Continually inspect and audit area and divisional policies and procedures. Take immediate corrective action to prevent unsafe work practices for all hosts
Respond to guests’ verbal comments in a friendly manner
Visually observe guest and host actions and ride operation to prevent safety hazards.
Assist guests and fellow hosts in emergency situations
Create and implement improvements in safety, guest excellence and job satisfaction
Steady guests while entering/exiting ride vehicles during evacuations
Inspect harness and other safety equipment prior to use
Memorize, follow and ensure enforcement of Safety/Emergency procedures to include reporting all employees who violate procedures
Complete daily written reports and maintain ongoing host journals as well as maintain and update SDS folder for attraction
Create and maintain hosts records
Ensure adequate staffing of area on a daily basis
Interact and build positive relationships with other departments
Organize and conduct divisional/cost center safety meetings, with assistance from the Team Lead/Asst. Team Lead
Approved as a General Industrial Trainer (GIT) and possess the ability to train others
Identify and assist in the development of future safety trainers
Assume Attractions Team Member job duties as needed (see individual job description)