Attraction Manager

Apex Entertainment•Virginia Beach, VA

1d•Onsite

About The Position

The Attraction Manager is a member of the facility’s management team and is responsible for the overall leadership, operational performance, financial results, safety, and guest experience of the Attractions Department. The role manages the department, directs Attractions Supervisors and Team Members, exercises independent judgment in operating the business, and makes decisions affecting operational efficiency, profitability, guest satisfaction, and employee performance. The manager develops leaders, maintains safety and operational standards, manages labor and departmental expenses, and ensures attractions operate efficiently while delivering an exceptional guest experience. The position regularly supervises two or more full-time employees or their equivalent and participates in employment decisions, including hiring, promotion, discipline, and termination recommendations that carry substantial weight with senior leadership. This is a full-time exempt management position with a flexible schedule based on business needs. Evening, weekend, holiday, and peak-season availability is expected, and managers are expected to work the hours necessary to fulfill the position’s responsibilities.

Requirements

At least three years of progressive management experience in family entertainment centers, hospitality, attractions, amusement, recreation, restaurants, or similar high-volume operations.
Demonstrated experience supervising multiple employees and developing frontline leaders.
Experience making employment decisions involving hiring, coaching, discipline, scheduling, and performance management.
Strong financial acumen and experience managing labor budgets and operating expenses.
Excellent organizational, communication, leadership, and problem-solving skills.
Ability to exercise sound judgment and make independent business decisions.
Proficiency with Microsoft Office Suite and operational management systems.
High school diploma or GED required.
Ability to stand and walk for extended periods.
Fluent in written and verbal communication in English.
Ability to occasionally lift and move up to 50 pounds.
Ability to work in a fast-paced entertainment environment and respond quickly to operational or emergency situations.
Availability to work evenings, weekends, holidays, and peak seasons; work the hours necessary to meet the position’s responsibilities.

Nice To Haves

Associate’s or bachelor’s degree in Business, Hospitality Management, Recreation Management, or a related field.

Responsibilities

Direct, supervise, and manage the daily operation of the Attractions Department; establish operational priorities and ensure departmental goals are achieved.
Use independent judgment to resolve operational issues, staffing concerns, guest service matters, and safety issues.
Develop departmental policies, procedures, and best practices consistent with company standards; monitor performance and implement improvements to efficiency and profitability.
Recruit, interview, select, onboard, train, coach, develop, evaluate, and retain department personnel.
Direct the work of Attractions Supervisors and Team Members, prepare schedules based on business needs, labor budgets, and forecasted volume, and conduct performance evaluations and ongoing coaching.
Administer corrective action, performance improvement plans, and disciplinary measures; make recommendations on hiring, promotion, compensation adjustments, transfers, and termination.
Ensure compliance with company policies and employment practices.
Manage departmental labor costs and operating expenses while maintaining service standards; monitor productivity, staffing levels, and operational efficiency.
Analyze business trends, guest traffic, and financial performance to inform operational decisions; assist with departmental budgets and recommend capital improvements and equipment purchases.
Maintain inventory controls and oversee departmental supplies and equipment.
Ensure exceptional guest service standards, resolve escalated guest concerns and service recovery situations, monitor guest satisfaction, and implement continuous improvement initiatives.
Promote a culture focused on hospitality, professionalism, and operational excellence.
Ensure attractions comply with company policies, manufacturer guidelines, and applicable federal, state, and local regulations; conduct regular operational and safety inspections.
Partner with Maintenance to ensure preventative maintenance programs are completed; lead accident investigations and implement corrective actions when appropriate.
Ensure team members receive required operational and safety training.
Collaborate with Food & Beverage, Events, Maintenance, Facilities, and other departments to maximize operational effectiveness.
Serve as Manager on Duty as assigned, providing leadership for the entire facility; participate in strategic planning and facility leadership meetings; support company initiatives and organizational objectives.