Attraction Manager

Thirteenth Floor Entertainment Group•Los Angeles, CA

1d•$23 - $23•Onsite

About The Position

As a Seasonal Attraction Manager at the Los Angeles Haunted Hayride, you'll own the night-to-night performance and operational quality of one of our four iconic attractions—either the Hayride or one of three Mazes. Reporting to the Performance Manager and working closely with the General Manager, you'll lead a team of 15–30 staff members and serve as the driving force behind show quality, staff accountability, and guest experience in your zone.

Requirements

Proven team management and leadership experience; background in acting, performance, or haunted attractions strongly preferred.
Strong attention to detail with the ability to manage multiple priorities simultaneously in a fast-paced environment.
Excellent written and verbal communication skills, including strong reading comprehension and instruction-following abilities.
Proficiency in basic computer applications including email, Google Docs, spreadsheets, and word processing.
Flexibility to work evenings, weekends, and holidays throughout the full event season.
Willingness to take on additional responsibilities as the season demands.
Must be 18 years of age or older.

Responsibilities

Develop and manage schedules for all performance staff within your designated zone, ensuring efficient coverage and seamless operations.
Ensure all staff clock in upon arrival—prior to entering costume and makeup—and clock out at shift end before leaving the check-out area; monitor all 30-minute break clock-ins and clock-outs.
Review staff timecards weekly to verify accuracy and compliance.
Promptly report any overtime or meal period penalties within your zone to the General Manager.
Maintain clear, timely communication with supervisors, vendors, and staff via radio, text, phone, email, and chat platforms.
Protect the confidentiality of sensitive performer information at all times.
Promote a fair, equitable work environment free from conflicts of interest.
Foster a welcoming and supportive atmosphere in your zone's designated break area.
Lead nightly check-in meetings to share announcements, deliver notes, and recognize standout staff contributions.
Collaborate with the Performance Manager to identify and coach actors on scare technique, timing, intensity, and misdirection.
Notify the Performance Manager of recurring performance issues or repeated staff absences.
Ensure your attraction is fully prepared and opens on time every night.
Uphold company show quality standards throughout your zone at all times.
Keep all scare actors in their assigned positions, consistently delivering their designated scares.
Supervise performance staff through both start-of-show and end-of-show processes.
Remain actively present in your zone throughout the event—monitoring actors, break adherence, and line flow to prevent guest experience bottlenecks.
Immediately escalate safety concerns, equipment malfunctions, performance gaps, or guest experience issues to the Performance Manager and/or General Manager.
Take nightly operational notes and submit weekly recaps to the Performance Manager and General Manager.
Participate in a post-season wrap meeting to review successes and identify improvements for future seasons.
Promptly report all set, prop, or equipment damage to the appropriate departments—Stunts, Tech/Production, Costume, and Makeup—while keeping the Performance Manager and General Manager informed.