Attorney-Represented Bodily Injury Associate Manager

Allstate•Scottsdale, AZ

About The Position

The Bodily Injury Team Leader will manage a team of attorney‑represented bodily injury adjusters supporting our West Coast claims operations. This role requires availability during Pacific Time Zone business hours. The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat‑based services, while effectively leading, motivating, and developing a team of 10–15 adjusters or vendor partners. This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives. The Team Leader also addresses escalated customer situations, supports unit goal‑setting, and fosters a high‑performance, collaborative culture.

Requirements

Claims Operations
Claims Processing
Claims Settlement
Conflict Management
Customer Service
Employee Supervision
Insurance Claims
Negotiation
People Management
Written Communication
Availability during Pacific Time Zone business hours

Responsibilities

Frequently participates in special projects as a subject matter expert
Manages and oversees performance of vendors
Oversees response to highly complex arbitrations contentions
Oversees the negotiation of highly complex claim settlements
Oversees the resolution of highly complex customer conflicts or issues
Analyzes unit reports and supports the achievement of business unit objectives
Defines, analyzes, and tracks department, section, and/or unit measures
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Developing and executing strategies to drive strong employee performance and consistent, expert claims handling
Monitoring staffing levels and workloads
Providing coaching and mentoring
Participating in performance management and reviews