Attorney Relations CSR Level I - State Docket Team

Love's Travel Stops & Country Stores • Oklahoma City, OK

14d • Remote

About The Position

TVC Pro-Driver, a member of the Love’s Family of Companies, is seeking an Attorney Relations Customer Service Representative (CSR) Level I for their State Docket Team. This role is responsible for maintaining a weekly docket of cases, obtaining timely updates, and ensuring attorneys meet performance standards. The CSR will handle inbound and outbound calls to gather specific information from courts or attorneys regarding traffic citations and input this data into the computer system. This position requires meticulous data entry, proper completion of paperwork, and weekly docket reconciliation. The Attorney Relations State Docket CSR will report directly to the Attorney Relations Supervisor.

Requirements

• High School Diploma (or GED) required.
• Must be able to type at least 30 WPM.
• Must be able to operate a computer, use the internet and be familiar with 10-key.
• Familiarity with Microsoft Office.
• Excellent verbal and written (both typed and handwritten) communication.
• Highly self-motivated and results oriented.
• Ability to perform in a high-energy, dynamic and team-oriented environment.
• Strong phone presence and ability to handle a high volume of calls.

Nice To Haves

• 2 years customer service experience preferred.

Responsibilities

• Maintain docket of cases weekly and obtain updates on those cases in a timely manner.
• Ensure attorneys are performing to standard.
• Provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls.
• Obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system.
• Recognize any case that may need specific actions to be taken and properly notify Supervisor/Manager.
• Precisely input any information given by courts or attorneys into the computer system.
• Properly complete various forms of paperwork needed to handle the case in the best possible manner.
• Zero out docket weekly.
• Perform other duties as assigned by team lead/Supervisor when needed.
• Arrive on time and stay for the duration of your scheduled shift.
• Maintain proper records of attendance by correctly using the Paycom system.

Benefits

• Innovation leads the way for this family-owned and operated business headquartered in Oklahoma City.
• Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
• Love's is an Equal Opportunity Employer.
• Veterans encouraged to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED