Attorney Coordinator (Legal Collections)

Credit Acceptance•Southfield, MI

3d•$23 - $26•Hybrid

About The Position

The purpose of the Attorney Coordinator is to ensure that the Company initiates collection lawsuits in compliance with the law and Company policies and procedures. This position will work from home and also require some work onsite at an assigned Southfield, MI office work location. The Attorney Coordinator will monitor the performance of collection law firms, regularly communicate with them regarding their performance, including compliance with their contract and applicable laws, and perform audits of collection law firms.

Requirements

High School Diploma or GED.
Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel).
1 year experience with leadership or coaching.
Able to exercise sound, independent judgment and escalate issues appropriately.
Understand, interpret, document and record data and observations clearly.
Communicate process improvement opportunities; able to identify and resolve issues.
Flexible to change.
Able to take ownership of issues to resolution.
Able to type and talk at same time.
Clear interaction with collection law firms; good written and verbal communicator; solicit feedback; build trust and credibility; support change.
Own performance, receptive to feedback; apply feedback to improve; active participant in training and coaching sessions.
Assess collection law firm performance; assess adherence to the Company’s processes and policies; identify barriers; recommend and implement changes, including oversight of collection law firms for performance and fit.
Set expectations; continuously coach collection law firms; facilitate learning & development; use best practices; build a strong performing team of collection law firms.
Ethical; best interest of organization; fair; consistent; integrity; comply with our policies and procedures.
Remain compliant with our policies processes and legal guidelines.

Nice To Haves

Knowledge of legal collections process and practices.
Knowledge of the Company’s policies and procedures relating to legal collections.
Certified as a Notary Public.
Associate’s or Bachelor’s Degree.
Minimum of 1 year of legal collections experience.

Responsibilities

Review accounts to determine if they meet suit start eligibility requirements as set forth in the Company’s policies and procedures.
Verify all of the information in an affidavit is true and accurate and, if and when it meets that standard, timely execute the affidavit in compliance with applicable laws and Company policies and procedures.
Monitor the Company’s relationship with collection law firms to ensure they are performing in accordance with contractual expectations and represent Credit Acceptance professionally, compliantly and cost-effectively.
Coach, performance manage and audit a defined group of collection law firms to ensure our accounts are being worked in compliance with our policies and procedures and the contract.
Evaluate data concerning collection law firm performance and document observations based on that data.
Present performance results to the collection law firms, including Action Plans developed through the relationship management process during quarterly relationship management calls.
Manage a route of accounts with deficiency balances placed with collection law firms, including overseeing and monitoring efficiency to optimize payments and minimize exceptions.
Conduct quarterly remote audits of collection law firms, evaluating a sampling of accounts to assess compliance with Company policies and procedures at the time accounts are assigned (e.g., validating proper scrubs of accounts performed, such as bankruptcy and SCRA; accuracy of pre-judgment interest calculations) and post-judgment (e.g., timeliness of garnishments).
Answer inbound calls from customers with any questions or concerns they may have regarding their contractual obligations.
Monitor status and resolution of action plans resulting from ongoing due diligence of collection law firms (e.g., onsite and remote audits conducted by company auditors).
Confirm collection law firm adherence to Company notification requirements, including sending proper interface coding to communicate account statuses.
Manage special projects assigned to collection law firms, as needed.
Perform audits of accounts closed by collection law firms, including, but not limited to, reviewing and verifying account balances, balance adjustments, timely release of lien/title and/or contract in compliance with applicable law.
Maximize profitability to collect on deficient accounts through settlement and payment plan approvals.
Provide ongoing support to the Company’s collection law firms.
All other duties as assigned.
Attendance as outlined in the Operations Attendance Policy.

Benefits

401(K) match
adoption assistance
parental leave
tuition reimbursement
comprehensive medical/ dental/vision
many nonstandard benefits that make us a Great Place to Work
Flexible work options including work from home, on site and hybrid positions
Company provided technology packages for all Team Members
An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
Extensive growth opportunities as demonstrated by our track record of promoting internally
Ongoing business training and career development opportunities
Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
Generous PTO and holidays that include 28.5 total days during first full year of employment