Attendant

Wind River Hotel Casino • Riverton, WY

14h • Onsite

About The Position

This role provides a high level of guest service and is responsible for completing and correcting minor slot machine malfunctions, processing and paying out jackpots, and ensuring all areas are operating properly. The attendant will also make change for customers, assist in resolving customer complaints and disputes with conflict resolution, and maintain cleanliness of the gaming floor. Communication and interaction with customers and other departments in a professional manner are key. This role involves interpreting and enforcing work procedures and company policies, ensuring compliance with all MICS, procedures, and policies of the slot department and other interacting departments. The attendant will support the casino management team by being involved in brainstorming, suggesting ideas and solutions, and providing ongoing feedback. Confidentiality must be maintained at all times. The role requires working effectively with all casino personnel and attending all mandatory trainings. Other duties as assigned.

Requirements

• Computer literacy is a must.
• Attendance at all trainings and opportunities offered such as CPR/First Aid, MICS, etc. is mandatory.
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License.
• Must be able to work in a secondhand smoke environment.
• Must be able to stand for long periods of time.
• Must be able to be mobile throughout the casino for duration of shift.
• Must be able to obtain and maintain a Gaming License.
• Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.

Nice To Haves

• Attendance at all trainings and opportunities offered such as CPR/First Aid, MICS, etc. is mandatory.

Responsibilities

• Provides high level of guest service.
• Completes and corrects minor slot machine malfunctions such as and not limited to: Bill acceptor jams, paper jams, paper outs, open doors, etc.
• Processes and pays out jackpots.
• Assures that all areas are operating properly.
• Makes change for customers.
• Assists in resolving customer complaints/disputes with conflict resolution.
• Always uses proper skills i.e.: respect, patience attentiveness, etc. when dealing with guests.
• Able to multitask efficiently in a high paced environment.
• Helps to maintain cleanliness of the gaming floor.
• Communicate and interact with all customers in a professional manner.
• Effectively works and communicates with other departments to resolve problems and expedite work or services.
• Interprets, communicates, and enforces work procedures and company policies.
• Ensures compliance with all MICS, procedure, policies of the slot department and all other departments slot attendants interacts with.
• Supports casino management team in development of customer business by being involved in brainstorming, suggesting ideas, and solutions and providing ongoing feedback.
• Practice, and maintain confidentiality, at-all-times.
• Works effectively with all casino personnel.
• Attends all mandatory trainings.
• All other duties as assigned.

Benefits

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed