Attendant Room

IHG•Fort Hood, TX

7h•Onsite

About The Position

This role is responsible for ensuring guest rooms are maintained to high standards, creating a special and memorable experience for guests. The Attendant will assist guests with requests, report maintenance needs, and maintain safety procedures. Additionally, the role involves managing supplies and amenities, minimizing waste, handling lost and found items, and working collaboratively with other departments to ensure excellent service quality. The position may also involve deep cleaning projects and turndown duties.

Requirements

Physical fitness is important as the role is physical and requires being on your feet most of the day.
Strength is required for occasional lifting of items up to 50 pounds / 23 kilograms and/or pushing/pulling heavy objects.
Ability to bend and kneel to complete some activities.
Literacy skills including reading, writing, and basic math skills.
Flexible attitude to shifts, including nights, weekends, and/or holidays.

Responsibilities

Ensure rooms are maintained to high standards and create a special and memorable experience for guests.
Assist guests with requests such as providing a toothbrush or directions.
Keep supervisor updated on room service progress and alert them to any needed repairs.
Follow established safety procedures and wear protective equipment when needed.
Manage supplies and amenities, minimize waste, and keep track of inventory.
Log and turn in all lost and found items according to established procedures.
Wear uniform with pride.
Perform other ad-hoc duties as required.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
May regularly assist with deep cleaning projects.
May have turndown duties.
May assist with other duties as assigned.