Attendant - Guest Room
About The Position
This role is responsible for cleaning guest rooms daily, ensuring guest confidentiality and security, and fulfilling guest requests promptly. The Attendant provides courteous and friendly service, maintains the cleanliness and organization of rooms and linen carts, and reports any maintenance issues or guest service concerns to supervisors. The position requires adherence to company service standards and availability for varied work hours, including holidays and weekends. The work environment is primarily indoors within a 24/7 casino operation, with occasional exposure to outdoor climates.
Requirements
- Must be able to stand, walk, sit, use hands, reach, climb, stoop, kneel, crouch, or crawl.
- Must be able to frequently lift and/or move up to 50 pounds.
- Must be able to stand and walk for prolong periods of time (7+ hours).
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Responsibilities
- Clean rooms daily as directed by supervisor.
- Ensure the confidentiality and security of all guest rooms.
- Fill and process guest requests as quickly as possible.
- Provide courteous and friendly service to hotel guests.
- Strip soiled linens from beds and remake neatly with clean, unstained linen.
- Thoroughly and completely dust all furniture, fixtures, etc.
- Thoroughly clean the bathroom and vanity area.
- Wash the inside of windows, and be sure mirrors are spotless.
- Thoroughly vacuum the carpeting of all assigned rooms.
- Replace all guest room amenities in their proper place.
- Keep linen cart as neat and organized as possible.
- Restock all linen cart supplies before ending shift.
- Ensure all collateral in is the room, and all lights are working properly.
- Turn in all liquor found in checked-out rooms to housekeeping supervisor.
- Use correct procedures for operating all equipment.
- Follow proper procedure for all lost and found items in guest rooms.
- Informs supervisor of any early checkouts, refuse service, or late service.
- Reports, to Room Inspectors, any maintenance work orders for needed repairs to room.
- Always follow the Company Service Standards model.
- Other duties may be assigned at any time.
Benefits
- 401(k)
- 401(k) matching
- Medical, Dental, & Vision insurance
- Flexible spending account
- Employee assistance program
- Employee discounts
- Free parking
- Life insurance
- On-the-job training
- Paid time off
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
