Attendant - Guest Room

Bally's Chicago•Shreveport, LA

2d•Onsite

About The Position

This role involves performing assigned tasks with enthusiasm and professionalism, exceeding customer expectations. The Attendant will be responsible for cleaning guest rooms according to standards, ensuring amenities and guest supplies are properly placed. This includes maintaining a stocked and neat housekeeping cart, reporting room statuses accurately, and using proper telephone/radio techniques. The Attendant will also provide guests with information about the hotel, casino, and restaurants, and handle guest complaints and resolve problems. A key aspect of the role is to be knowledgeable about all company programs, promotions, activities, and functions, and to be able to communicate effectively with guests and dispatch personnel. The position requires adherence to safety and emergency procedures, including fire, crowd control, and bomb threats. Additionally, the Attendant must be able to lift and move objects over 40 lbs, communicate courteously with guests and hotel personnel, and perform other assigned duties.

Requirements

While performing the duties of this job the employee is regularly required to stand/walk continuously for up to 8 hours a day along with the use of stairs.
Occasionally will lift and/or move more than 40 lbs.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Room Attendant is required to work with cleaning chemicals.

Responsibilities

Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
Provides professional greeting when interacting with guests and housekeeping personnel.
Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
Housekeeping cart is properly stocked and kept neat and clean.
Responsible for reporting the status of all guest rooms in assigned rooms.
Accurate use of proper telephone/radio techniques and etiquette.
Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
Ability to relate effectively in one-on-one situations with guests and other members of the Company.
Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
Answer patrons’ complaints and resolves problems.
Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
Must be able to occasionally lift and/or move more than 40 lbs.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.
Performs other duties as assigned.