Guest Room Attendant

Resorts World Las Vegas • New York, NY

1d • Onsite

About The Position

The Guest Room Attendant performs routine duties in the cleaning and servicing of guest rooms and public areas to ensure that both the rooms and public areas are impeccable and properly presented. This role requires attention to detail, good communication skills, and the ability to work effectively in a fast-paced environment. The company is committed to equal opportunity and values diversity in its workforce.

Requirements

• Must be 18 years or older
• High school diploma, GED, or equivalent
• Prior experience in housekeeping in a hospitality environment preferred.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
• Good communication skills.
• Attention to detail and organizational skills.
• Ability to function in a noisy, hectic and crowed environment.
• Ability to handle numerous duties simultaneously.
• Flexible to work schedules.
• Willing to work as a team member.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Nice To Haves

• Prior experience in housekeeping in a hospitality environment

Responsibilities

• Makes beds, changes sheets, removes trash and dirty dishes or trays, cleans the bathrooms and replaces used towels.
• Cleans dust and polishes all surfaces in the guest room.
• Replenishes all amenities and collateral materials in the guestrooms to include but not limited to soaps, tissues, napkins, glasses, magazines, pens etc.
• Keeps work area, hallways, staircases and floor landings clean and tidy.
• Performs Turndown service.
• Ensures security of guest rooms and privacy of guests.
• Cleans restrooms and floors including but not limited to vacuum, mop, pan/broom.
• Stocks and sorts supplies.
• Responsible for general cleaning in assigned work areas including but not limited to dusting, polishing, shining, and glass care.
• Cleans and restocks restrooms on both a scheduled and as-needed basis.
• Cleans stains and spills on flooring and carpeting when they occur.
• Delivers and retrieves items to guest rooms.
• Safely delivers all lost and found articles to designated area.
• Reports deficiencies and or abnormal activities in the rooms.
• Ensures cleanliness is up to 5-star requirements.
• Engages guests in a professional guest service manner.
• Performs other tasks as assigned.

Benefits

• The company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED