Attendance Technician

Norfolk Public School District•Norfolk, VA

1d•Hybrid

About The Position

The Attendance Technician serves as the school division’s attendance officer, responsible for monitoring student attendance, addressing truancy, and supporting dropout prevention efforts. This role works closely with students, families, school staff, and court officials to ensure compliance with state attendance laws and division policies. The Attendance Technician promotes student engagement by identifying attendance concerns early and coordinating appropriate interventions.

Requirements

High school diploma required
Two (2) years of experience working with at-risk youth or in a related field, or an equivalent combination of education and experience
Minimum of one (1) year of customer service experience
Valid driver’s license
Knowledge of student attendance laws, regulations, and truancy procedures
Ability to interpret and apply policies and legal requirements
Strong communication and interpersonal skills, particularly in sensitive situations
Ability to work effectively with students, families, school staff, and court officials
Strong organizational and recordkeeping skills
Ability to manage multiple cases and prioritize tasks effectively
Proficiency in computer systems and data management tools
Ability to maintain confidentiality and exercise sound judgment

Nice To Haves

Some college coursework preferred

Responsibilities

Serve as the division’s attendance officer in accordance with state laws and regulations.
Monitor daily student attendance and identify patterns of absenteeism and habitual truancy.
Review and reconcile attendance data to ensure accuracy and compliance with established procedures.
Generate and maintain attendance reports for school staff and administrators.
Schedule and facilitate attendance conferences with students, parents, and school staff.
Communicate with parents and guardians regarding excused and unexcused absences.
Conduct home visits for students with chronic absenteeism or truancy concerns.
Participate in dropout prevention efforts and intervention planning.
Serve as the school division representative with parents, students, and court officials regarding attendance matters.
Interpret and explain applicable attendance laws, regulations, and procedures to families and staff.
Prepare and present required documentation to Juvenile and Circuit Court systems.
File petitions in cases of non-compliance with state attendance requirements.
Maintain accurate and lawful documentation in support of court proceedings.
Input, retrieve, and maintain attendance data using the student information system.
Prepare attendance summaries, reports, and required documentation.
Ensure confidentiality and security of all student records and information.
Attend regular prevention meetings with court and community partners.
Collaborate with school staff, administrators, and student support personnel to address attendance concerns.
Maintain punctual and consistent attendance.
Perform additional duties as assigned to support division and school operations.