Attendance Specialist, Home Care

Elara Caring•Jackson, OK

20h•Onsite

About The Position

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. As Attendance Specialist, you’ll contribute to our success in the following ways: Monitor and maintain accurate electronic timekeeping records for Personal Care Attendants (PCAs) using EVV systems Review, verify, and reconcile visit data to ensure accuracy for payroll and billing purposes Identify and resolve exceptions such as missed punches, incorrect visit types, or unmatched records Communicate with caregivers and supervisors to correct timekeeping discrepancies in real time Ensure compliance with state EVV requirements and internal company policies Track and report on attendance trends, missing documentation, and utilization issues Assist with payroll preparation by ensuring all verified visits are complete and accurate by deadlines Provide support and training to staff on EVV usage, time entry corrections, and best practices Collaborate with operations, billing, and compliance teams to improve workflows and reduce errors. This is not a comprehensive list of all job responsibilities; a full job description will be provided.

Requirements

High school diploma or GED
1 year of general office, clerical, and personal care experience is preferred
Excellent communication skills
Strong attention to detail and organizational skills
Reliable transportation to perform job tasks
Demonstrate strong attention to detail
Experience with time and attendance systems, EVV platforms, or similar workforce management tools, is preferred
Communicate effectively with team members
Thrive in a fast-paced environment with high-volume calls, competing priorities, and tight deadlines
Proficient in Microsoft Excel and data tracking/reporting tools
Problem-solving mindset with the ability to think critically and independently

Nice To Haves

1 year of general office, clerical, and personal care experience
Experience with time and attendance systems, EVV platforms, or similar workforce management tools

Responsibilities

Monitor and maintain accurate electronic timekeeping records for Personal Care Attendants (PCAs) using EVV systems
Review, verify, and reconcile visit data to ensure accuracy for payroll and billing purposes
Identify and resolve exceptions such as missed punches, incorrect visit types, or unmatched records
Communicate with caregivers and supervisors to correct timekeeping discrepancies in real time
Ensure compliance with state EVV requirements and internal company policies
Track and report on attendance trends, missing documentation, and utilization issues
Assist with payroll preparation by ensuring all verified visits are complete and accurate by deadlines
Provide support and training to staff on EVV usage, time entry corrections, and best practices
Collaborate with operations, billing, and compliance teams to improve workflows and reduce errors