Hourly Pooled - ATS Student Technician

University of Wyoming•Laramie, WY

7d•$12 - $15•Onsite

About The Position

Academic Technology Services (ATS) Student Technicians provide front-line tech provisioning, equipment delivery and set-up, and in-person technical assistance. They provide diagnostics and troubleshooting for Student Computer Lab systems and printers, personal computers, tablets, and phones. All services focus on assisting students, faculty, and staff. ATS Technicians are a resource for internet access in the dorms and UW apartments, and facilitate a check-out program consisting of laptops, tablets, and multimedia devices for students. During summer semesters, technicians assist in the replacement of a large portion of the student lab computers. Technicians primarily work in the Information Technology Center and travel across campus to troubleshoot and diagnose systems in Student Computer Labs and other public areas.

Requirements

Enrolled College Student
Customer Service experience
Working knowledge of consumer technology
Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP

Nice To Haves

Willingness to learn
Flexibility to work where needed
Communication, both verbal and written
Motivation to take initiative

Responsibilities

Provide front line tech provisioning, equipment delivery and set-up, and in-person technical assistance.
Provide diagnostics and troubleshooting for Student Computer Lab systems and printers, personal computers, tablets, and phones.
Assist students, faculty, and staff.
Serve as a resource for internet access in dorms and UW apartments.
Facilitate a check-out program for laptops, tablets, and multimedia devices.
Assist in the replacement of student lab computers during summer semesters.
Troubleshoot and diagnose systems in Student Computer Labs and other public areas.