ATRIUM RECEPTIONIST - MILIEU STAFF

High Watch Recovery•Kent, CT

6d•$0 - $20•Onsite

About The Position

The Atrium Receptionist is responsible for handling all details in the day-to-day functioning of the Reception Desk located in The Atrium. Milieu is responsible to further the ability of the chemically dependent individual to live a healthy lifestyle independently by supervising and assisting direct facility, managing house activities and serving as a liaison to others involved with support services on an assigned shift.

Requirements

A high school diploma or equivalent degree required
Computer literate, ability to use word processing packages, basic computing programs.
Must be detail oriented, able to handle multiple tasks simultaneously.
Must have good interpersonal skills and familiarity with High Watch as an organization.
Must work effectively with and collaborate with the staff and leadership.
Required Basic Training (e.g., CPR / First Aid, NARCAN)
Experience and skills in working in social services programs
Thorough knowledge of state regulations and all JC Accreditation services related to other housing services.
Knowledge of software programs for personal computer use, especially word processing
Ability to prepare and analyze comprehensive reports
Strong problem-solving skills and the ability to carry out and finish assigned projects
Strong interpersonal skills, including the ability to communicate effectively both verbally and in writing, establishing and maintaining effective working relationships
Ability to plan and organize work and manage the projects and deadlines of him/herself.
Ability to maintain professional standards and demeanor, including the confidentiality of employee and client data and other sensitive information
Demonstrated competence with, and continued commitment to respect for cultural differences and diversity.
Recognition of the limits of one’s own professional expertise and the willingness to seek supervision and/or support, as needed
Makes decisions with the client’s and agency employee’s well-being and best interests in mind
Ability to pass background checks required by High Watch Recovery Center

Nice To Haves

Knowledge of the 12-steps based program preferred.

Responsibilities

Greet all incoming new admissions and notify the admission department of their arrival
Greet and register all outside visitors with badge system
Handle all incoming deliveries and get them to appropriate departments
Aid Admissions department with discharging guests’ belongings
Enter Group notes in Sunwave as needed.
Field all calls for Saturday Night Dinner Reservations and keep running total
Keeping track of the guest cell phone sign in and sign out sheet.
Prepare Guest Orientation Folders, keep materials for the orientation folders organized and stocked
Assist Nursing and Admissions in shipping guests’ belongings and medications
Assist with confidentiality statements when large groups are visiting campus
Hold and maintain the safety and well-being of the guest as the number one priority
Ensure that all paperwork submitted is accurate and up-to-date (write ups, abnormal event reports, email updates etc.)
Maintain and monitor records according to facility policy
Complete reports on guest goals progress and significant changes
Community supervision of the guest population
Complete a full attendance at the start of every group, meal and meeting to ensure guests are attending all of programming
Perform dorm sweeps before every group, meal and meeting
Complete “Q’s” in Sunwave during Lunch and Dinner to ensure all guests are accounted for.
Serve as a point-of-contact for emergencies and urgent questions.
Monitor guest duties and responsibilities and provide developmental feedback to guests regarding their performance
Investigate and attempt to resolve problems that arise in the community
Help to maintain a clean, safe, and pleasant living environment for guests
Prepare for, attend and oversee all required guest meetings
Report needed household repairs to Milieu Staff Lead and Maintenance (File Maintenance Request)
Communicate supervision of the guest population
Ensure a clean, safe, and friendly guest environment
Maintain all facility operations of the Dorm including adherence to schedules, meals, lights out, and facility cleanliness schedules
Facilitate Living Sober groups, AA meetings and conduct Chapel groups as needed.