ATM & Cash Services Manager - Hybrid in Winter Haven, McKinney or Charleston

SouthState Bank•Winter Haven, FL

5d•Hybrid

About The Position

The ATM & Cash Services Manager provides strategic leadership and operational oversight for ATM, branch, and commercial cash management, including ATM fleet operations and service reliability. This role partners with cash vendors and internal stakeholders to optimize cash availability, reduce service interruptions, strengthen vendor accountability, and maintain operational controls that protect the Bank from financial, regulatory, and reputational risk. The manager leads process improvement, automation, reporting, and team development efforts to support efficient, compliant, and reliable cash operations.

Requirements

Bachelor's degree in a related field preferred; equivalent banking operations, cash management, ATM operations, and leadership experience may be considered.
Minimum of five years of progressively responsible banking operations experience with a focus on cash services, cash optimization, ATM operations, vendor coordination, operational controls, or related risk management functions.
Minimum of three years of people leadership or management experience required, including responsibility for coaching, performance management, workload prioritization, and development of team members or direct-report managers.
Experience managing third-party vendor performance, service-level expectations, issue escalation, invoice or claim review, and operational accountability.
Required annual compliance training, management and leadership training, information security training, SOX or internal control training as applicable, and system-specific training for ATM and cash management related functions.
Demonstrates an understanding of ATM cash operations, ATM fleet service management, branch cash processes, cash vendor servicing, settlement activity, and operational control requirements.
Uses strong analytical, reporting, and root-cause analysis skills to identify trends, reduce outages and exceptions, and support data-driven decisions.
Communicates clearly and professionally with executive leadership, line of business partners, branch teams, vendors, auditors, risk partners, and cross-functional stakeholders.
Leads teams through change by setting clear expectations, developing talent, encouraging collaboration, and supporting adoption of new tools, reporting, automation, and operational processes.
Manages through direct reports by providing direction, removing roadblocks, evaluating performance, and holding managers and team members accountable for service quality, controls, deadlines, and continuous improvement.
Maintains sound judgment, confidentiality, attention to detail, and accountability when handling sensitive financial, customer, vendor, audit, and employee-related matters.
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach

Responsibilities

Lead branch, ATM, and commercial cash operations by ensuring secure, timely, and cost-effective fulfillment of cash needs; optimizing cash levels; minimizing outages; managing emergency cash requests; and supporting strong cash forecasting and delivery efficiency.
Lead and manage the Cash Services team, including direct oversight of the ATM Services Manager and Cash Services Specialists. Set goals, conduct regular one-on-one meetings and coaching, approve schedules and time, monitor production, coordinate training, and support hiring, performance management, and staff development.
Serve as an escalation point and operational back up to ensure assigned ATM, branch cash, commercial cash, cash reconciliation, vendor, and service-related tasks are completed timely and accurately, as needed.
Provide management oversight for ATM service activities, including fleet performance, vendor coordination, issue escalation, operational controls, outage resolution, service monitoring, compliance support, reporting, and recommendations related to ATM placement, upgrades, replacements, and removals.
Drive technology, reporting, automation, and process improvement initiatives that reduce manual work, improve system reliability, enhance reconciliation accuracy, strengthen vendor performance, and support measurable improvements in efficiency, controls, and customer impact.
Take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
Lead, coach, and develop direct and indirect team members responsible for ATM cash operations, ATM service reliability, branch and commercial cash support, and vendor coordination, including direct management ATM operations.
Manage department expenses, vendor service performance, claims, invoice review support, cash order activity, and operational decisions that impact service availability, cost, risk, and customer experience.
Oversee processes supporting ATM cash availability, ATM fleet performance, branch cash fulfillment, commercial cash needs, and timely financial exception resolution.
Establish, monitor, and enforce KPIs, KRIs, procedures, training plans, and quality controls that reduce risk exposure, prevent repeat audit findings, improve productivity, and support consistent service delivery.
Partner with Technology, Finance, Risk, Audit, Compliance, Consumer Banking, vendors, and other business lines to resolve issues, implement improvements, and support organizational initiatives.
Ensure adherence to SOX, Compliance, Audit, OCC, Bank policy, and information security expectations while maintaining strong internal controls and appropriate documentation.