ATM & Card Operations Specialist

United Community Bank•Blairsville, GA

7d•$18 - $19•Onsite

About The Position

Join our dynamic team as an ATM & Card Operations Specialist and play a crucial role in supporting our bank’s debit and credit card programs and ATM network. You will interact with our bankers and contact center, ensuring smooth operations and exceptional service. Your responsibilities will include processing new and replacement debit cards, maintaining existing debit cards, providing internal customer support, and monitoring ATM/ITM activity.

Requirements

Understanding of federal and state banking regulations, and bank policies and procedures.
Excellent customer service skills and ability to function in an office environment.
Ability to work independently with minimal supervision during single-person shift rotations.
Clear and concise verbal and written communication skills.
Proficient in Microsoft Word, Excel, Outlook, and ability to learn other internal and external systems, tools, and web-based programs.
Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines.
Willingness to assist others and cross-train on all functions within the department.
Accuracy, detail-oriented, and ability to focus on repetitive tasks.
Must be able to pass a background & credit check.

Nice To Haves

1+ years of banking or financial experience.
Associate’s degree.

Responsibilities

Deliver efficient, accurate, and high-quality service while maintaining strong customer relations both internally and externally.
Handle new and replacement debit card orders using multiple computer system applications.
Perform maintenance functions on existing debit card accounts and address transaction approval or denial questions.
Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports.
Log and maintain all returned mail for debit cards and identify debit cards to be closed from daily closed account reports.
Respond to Debit Card/ATM/ITM inquiries via email or telephone, and provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets.
Monitor ATM/ITM status using multiple computer system applications and submit technician service calls when necessary.
Become cross-trained in all department functions to ensure comprehensive support.