Atlassian Platform Engineer

Synergy ECP • Washington, DC

1d • Onsite

About The Position

NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available. Looking for an Enterprise Atlassian Engineer, supporting enterprise-level Jira and Confluence administration for a high-visibility national security mission. This hands-on role is critical to modernizing and scaling collaboration platforms across multi-enclave environments. You’ll partner with mission, security, IT, and operations teams to deliver resilient, secure, and high-performing Atlassian solutions that drive federal public safety and national security objectives.

Requirements

• Active Top Secret clearance
• Minimum 5 years supporting enterprise IT platforms or collaboration ecosystems
• Handson experience administering enterprise Jira, Confluence, and Crowd with focus on workflow design, automations and plugin management
• Familiarity with Linux administration, PostgreSQL, MySQL, and FISMA/ATO compliance
• Strong written and verbal communication; excels in stakeholder engagement and cross‑team collaboration.
• Comfortable operating in fast paced, dynamic environments; able to prioritize and deliver under shifting mission needs.
• Familiarity with Agile/SAFe; able to configure tools to reflect best practice delivery models and ceremonies.
• Ability to work onsite in Washington, DC (5 days/week)
• U.S. Citizenship

Nice To Haves

• Experience in federal/high security or multi enclave environments.
• Experience integrating AI enabled capabilities (e.g., classifiers, intelligent routing) into enterprise collaboration platform.
• Willing to go through CI poly

Responsibilities

• Administer and scale Jira, Confluence, JSM, and Crowd for daily enterprise operations.
• Triage and resolve support tickets—from access requests to advanced configuration changes.
• Improve workflows, fields, dashboards, reports, templates, and permission models.
• Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks.
• Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations.
• Run platform operations: upgrades, patches, deployments, backups, logging, and monitoring.
• Support compliance needs, including ATO documentation, audits, and configuration baselines.

Benefits

• Comprehensive Health Benefits package
• 401K Retirement plan
• People Partners who will help you navigate both personal and professional worlds
• Strong wellness related resources offered through our healthcare provider
• Company-sponsored continuing education program
• Generous Paid Time Off benefit
• 10 paid holidays a year
• Flexible work options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed