Atlassian Jira Administrator
About The Position
Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business. Partner with Product Owners, Scrum Masters, Release Train Engineers and Software Engineers to implement Jira structures aligned with Amex's Scaled Agile Framework (SAFe) and enterprise Agile standards. Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking. Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms. Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow). Support governance and compliance by ensuring configurations align with Amex security and audit standards. Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users. Develop documentation, training materials, and best practices to promote consistent usage across business units. Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams. Support user adoption of Atlassian's Rovo AI capability.
Requirements
- Experience administering and configuring Jira Cloud (Software and Service Management) and Confluence Cloud.
- Familiarity with Scaled Agile Framework (SAFe) and enterprise Agile standards.
- Experience designing and maintaining custom workflows, screens, schemes, fields, filters, and dashboards.
- Experience managing user access, roles, and permissions.
- Experience with Atlassian Access and SSO integrations.
- Experience implementing and maintaining automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
- Understanding of governance and compliance requirements.
- Experience providing technical support and troubleshooting for Jira Cloud and Confluence Cloud.
- Experience developing documentation, training materials, and best practices.
- Experience participating in Atlassian Cloud upgrades, testing, and change management processes.
- Experience supporting user adoption of Atlassian's Rovo AI capability.
Responsibilities
- Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments.
- Implement Jira structures aligned with Amex's Scaled Agile Framework (SAFe) and enterprise Agile standards.
- Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards.
- Manage user access, roles, and permissions through Atlassian Access and SSO integrations.
- Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
- Ensure configurations align with Amex security and audit standards.
- Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
- Develop documentation, training materials, and best practices.
- Participate in Atlassian Cloud upgrades, testing, and change management processes.
- Support user adoption of Atlassian's Rovo AI capability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
