Atlassian Administrator

DoorDash USA

4d•$93,200 - $137,000

About The Position

The Enterprise Systems team is responsible for the systems and tools that power our global workforce, keeping everything running, integrated, and scalable across DoorDash, Wolt and Deliveroo. We're a distributed team embedded in the Global IT organization, working closely with partners across Engineering, Finance, People, Security, and IT Operations. We are looking for an Atlassian Administrator to join our Enterprise Systems team. In this role, you will own the day-to-day administration and support of our Atlassian suite (Jira, Jira Service Management, Confluence), keeping requests, access, and configurations running smoothly for teams across the business while our senior engineers focus on migrations and platform-level projects.

Requirements

1–3 years of hands-on Atlassian administration experience, ideally in an enterprise environment
Working knowledge of Jira, Jira Service Management, and Confluence — including configuration, permissions, and workflow setup
Comfortable troubleshooting access, permissions, and ticket-routing issues under time pressure
Some exposure to scripting or automation (Python, YAML, or similar) and are eager to build on it
Familiarity with enterprise tools like Google Workspace, Okta, and Slack, or are quick to pick them up
Communicate clearly, document your work, and can manage a queue of concurrent requests
Comfortable working across time zones and collaborating with globally distributed teams
Genuinely excited about applying AI to real business workflows — not just experimenting with it, but shipping it

Nice To Haves

Exposure to infrastructure as code (Terraform)
Experience with follow-the-sun support models or distributed on-call coverage
Familiarity with IT service management frameworks
Prior experience with Freshservice or other ITSM platforms
Experience with Atlassian REST APIs or service accounts

Responsibilities

Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud
Create and configure Jira projects and Jira Service Management service desks for different business teams
Manage Jira and Confluence user access, project permissions, administrator permissions, and service-account access
Configure request types, forms, custom fields, dropdown values, workflows, approval paths, queues, and notifications
Troubleshoot issues involving Jira ticket submission, project configurations, missing access, permissions, and multi-user incidents
Update access-request and approval workflows for connected business applications and ensure requests are routed to the correct approvers or DRIs
Support Okta-related access for Atlassian, including user/group assignments, SSO and MFA troubleshooting, and provisioning or deprovisioning activities
Test configuration changes and fixes in the Jira sandbox before implementing them in production
Configure Jira-to-Slack notifications and support other Atlassian integrations
Identify opportunities to automate manual processes, including access approvals, badging requests, routing, and notifications
Investigate incoming support tickets, clarify business requirements, coordinate with requesters, and communicate resolutions
Provide production support, root-cause analysis, documentation, and stakeholder guidance