Atlassian Intermediate Developer

Capgemini • Vancouver, BC

1d • CA$44,951 - CA$105,456 • Remote

About The Position

Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions.

Requirements

• 4+ years of hands on experience supporting or administering Jira (Atlassian) and GitHub in enterprise environments.
• Strong knowledge of: Jira administration (projects, workflows, schemes, custom fields, permissions)
• Strong knowledge of: JQL queries, boards, dashboards, filters, and automation rules
• Strong knowledge of: GitHub repository management, access controls, branch policies, and GitHub Actions
• Experience troubleshooting workflow errors, automation failures, webhook issues, and integration problems
• Familiarity with CI/CD concepts and Git-based development workflows
• Ability to analyze logs, diagnose configuration issues, and resolve platform level or user level problems
• Experience working with ticketing systems (Jira Service Management, ServiceNow, Azure DevOps)
• Understanding of agile methodologies and how Jira/GitHub support application development pipelines
• Strong communication skills and ability to support multiple teams during maintenance cycles
• Solid documentation discipline and attention to operational detail

Nice To Haves

• Experience with Confluence administration
• Exposure to GitHub Enterprise or Atlassian Cloud-to-Cloud migrations
• Scripting experience (PowerShell, Python, or Bash)
• Atlassian or GitHub certifications

Responsibilities

• Provide day to day application support and administration for Jira (Atlassian) and GitHub platforms, ensuring availability, performance, and reliability
• Troubleshoot issues related to project configurations, workflows, permissions, integrations, repositories, pipelines, and automation rules
• Maintain and update Jira workflows, issue types, custom fields, screens, schemes, and automation rules based on support or maintenance requirements
• Support GitHub repository management including access administration, branch protections, webhook configurations, and workflow troubleshooting
• Analyze incoming support tickets, diagnose root causes, and deliver permanent solutions or escalate when required
• Assist teams with Jira dashboards, filters (JQL), boards, service projects, and reporting enhancements
• Monitor system logs, queue activity, GitHub Actions workflow runs, and platform health indicators
• Support integration troubleshooting between Jira, GitHub, CI/CD tools, and other enterprise systems
• Participate in minor enhancement efforts such as Jira workflow changes, automation updates, permission adjustments, and GitHub configuration improvements
• Coordinate environment changes, configuration migrations, and maintenance windows with platform admins or DevOps teams
• Document support procedures, configuration notes, troubleshooting steps, and operational runbooks
• Collaborate with cross-functional teams including development, QA, DevOps, and platform administrators to ensure smooth operations
• Provide afternoon shift coverage for Jira/GitHub support requests, incidents, and maintenance tasks, including clear end of day handoffs

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed