Atlassian / Application Lifecycle Management (ALM) Administrator (Remote)

Oxley Enterprises • Stafford, VA

6d • Remote

About The Position

The Atlassian / ALM Administrator is responsible for the administration, configuration, optimization, and user support of all ALM tools including configuring and maintaining workflows, permissions, projects, and integrations while ensuring support to SAFe Agile ceremonies, service request management, change control processes, and reporting requirements. This role powers the operational backbone of a Department of Veterans Affairs (VA) platform program, owning the full Atlassian tool stack supporting hundreds of service requests, thousands of CI/CD pipelines, and the SAFe Agile delivery engine for mission-critical VA applications.

Requirements

• 5 years of experience administering Atlassian platforms (e.g., Jira, Confluence, Bitbucket) in enterprise environments
• Excellent experience administering Jira including project configuration, workflow design, permission schemes, issue type hierarchies, dashboard creation, and automation rules for enterprise-scale programs
• Excellent knowledge of Jira plugins and integrations (e.g., ScriptRunner, Jira Suite Utilities (JSU), Service Level Agreement (SLA) PowerBox, Planning Poker, Xray test management, Power BI reporting integration)
• Excellent experience administering Confluence including space management, permission configuration, page templates, and macros
• Excellent experience integrating Confluence with Jira for sprint documentation and knowledge management
• Excellent ability to configure and maintain Bitbucket repositories, branch permissions, webhooks, and Continuous Integration and Continuous Delivery (CI/CD) pipeline integrations supporting DevSecOps delivery workflows
• Excellent experience configuring Jira Service Management for service intake, SLAs, customer portals, and automated triage supporting response requirements
• Above average knowledge of SAFe Agile tooling requirements including Epic/Feature/Story/Task hierarchy configuration, Program Increment (PI) Planning board setup, sprint velocity tracking, and backlog management in Jira
• Above average ability to develop Power BI reports and dashboards drawing from Jira and Confluence data sources for program management and executive reporting
• Working knowledge of Atlassian license management, user provisioning, and multi-factor authentication (MFA) plugin administration in a federal security environment
• Experience supporting a federal agency
• Excellent verbal and written communication skills
• Active Federal Civilian Public Trust clearance
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Nice To Haves

• Atlassian Certified Professional (ACP) in Jira Administration, Bitbucket and/or Confluence certification

Responsibilities

• Administers and maintains all Atlassian tools including Jira, Confluence, Bitbucket, ScriptRunner, JSU, Planning Poker, SLA PowerBox, Xray, MFA plugins, and Power BI integrations
• Ensures continuous Atlassian tool availability supporting 24/7 platform operations
• Configures and maintains Jira projects, workflows, permission schemes, and automation rules to support VA-approved requirements and service request intake processes
• Ensures all service requests are processed through Jira
• Configures and maintains SLA PowerBox rules enforcing response time standards
• Generates weekly SLA compliance reports for the Technical Requirements Analyst
• Configures and maintains Jira SAFe project structure including Epic/Feature/Story/Task hierarchy, Program Board, PI Planning boards, sprint planning, and velocity tracking to support all Agile ceremonies
• Configures and maintains the Change Control Board (CCB) Jira workflow supporting daily CCB meetings
• Ensures integration with ServiceNow Change Approval Board processes
• Administers Bitbucket repositories and webhooks supporting CI/CD pipeline integrations with Jenkins, Nexus, and Terraform Enterprise
• Maintains branch permissions and merge request workflows
• Develops and maintains Power BI dashboards and reports drawing from Jira data for program management reporting, service request trending, sprint metrics, and executive presentations
• Administers Xray test management plugin supporting automated test result tracking, test plan management, and compliance testing documentation
• Manages Atlassian user provisioning, license allocation, and MFA enforcement
• Supports the Software Asset and License Manager with accurate Atlassian license counts, usage tracking, and renewal coordination
• Provides user support and training to team members on Atlassian tooling
• Documents workflows, processes, and tool configurations in Confluence as living operational references

Benefits

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior