Athletics Travel Manager, Duke Athletics

On Location•NC-Duke University (OL), NC

About The Position

The Account Manager provides athletic travel support for the university, providing the highest personal service to coaches, athletes, and staff members. The ideal candidate is dependable, and punctual with domestic and international group and individual travel experience. On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO, a global entertainment, sports, and content company.

Requirements

Proficient in Sabre GDS with preferred five years travel agency experience.
Air, car, and hotel booking experience.
Knowledge of airline exchanges, individual and group pricing records.
Knowledge of general office PC-based programs, including Microsoft Office 365.
Strong judgement and decision-making skills.
Ability to produce accurate work under stress of ticketing deadlines.
Fast thinking and professional customer service skills.
Exceptional verbal and communication skills.
Proven competence in managing multiple tasks concurrently.
Must be able to come to work promptly and regularly.

Nice To Haves

domestic and international group and individual travel experience

Responsibilities

Handle vacation coverages for our one-person onsite schools.
Arrange all aspects of athletic individual travel including GDS domestic and international air, hotel, and car bookings.
Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings.
Calculate and perform exchanges including group and individual travel, both domestic and international.
Manage group hotel and bus invoicing to meet monthly deadlines.
Understand Anthony Travel Group Airline Benefits.
Understand Anthony Travel Preferred Bus and Hotel Programs.
Provide excellent customer service to both external and internal customers via phone and email correspondence.