Athletics Ticket Coordinator

Iowa State University•Ames, IA

3d•Onsite

About The Position

Join the excitement of Cyclone Athletics and help shape unforgettable game‑day experiences. Iowa State University Athletics is seeking an entry-level Athletics Ticket Coordinator to support ticket operations for collegiate sports and auxiliary events including concerts. If you thrive in a fast‑paced environment, enjoy solving problems on the fly, and love connecting fans with the action, this role puts you at the heart of it all.

Requirements

Bachelor's Degree
Prior ticketing software skills
Highly organized
Customer-first mindset
Commitment to working with diverse populations
Evening, weekend, and occasional travel availability is required to support event operations.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Nice To Haves

Ticket operations experience for a collegiate or professional sports program.
Experience with ticket management systems including Ticketmaster.
Experience working with priority seating systems.

Responsibilities

Lead setup, maintenance, and execution of ticket sales for assigned sports and small events.
Provide exceptional service, resolve issues, process orders and refunds, and build strong fan relationships.
Implement mobile ticketing solutions and coordinate with the ticketing system vendor.
Assist with donors on seating assignments and apply priority seating policies.
Collaborate with unit leadership on pricing strategies, promotional initiatives, and revenue generation.
Assist with distribution and delivery of season tickets, group packages, and special orders.
Lead box office operations and serve as the on‑site ticket supervisor at designated events.
Oversee comp ticket requests for student‑athletes, coaches, and staff through ARMS.
Complete end‑of‑season reporting, reconciliation, and system cleanup.
Adhere to policies and regulations of the Athletics Department, University, Big 12 Conference, and NCAA.