Athletic Club Manager

Flying Horse Resort & Club•Colorado Springs, CO

6d•$56,000 - $62,000•Onsite

About The Position

Flying Horse Resort & Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more. Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests. Join us at Flying Horse Resort and Club, your success starts now.

Requirements

High school degree or the equivalent.
2 plus years of full-time supervisory experience.
At least five years of experience in a customer service setting.
Ability to operate a computer successfully, including Excel, Word, and Google Docs.
Ability to lift and move 30 lbs., 30% of the time.
Ability to communicate in English.
Ability to work independently and as part of a team.
Flexibility to work days, evenings, weekends, and holidays as needed.
Customer service skills.
Strong oral communication skills.
Competency in dealing with Club Members and fellow employees under circumstances requiring tact and diplomacy.
Ability to work effectively under time deadlines.

Nice To Haves

College degree or industry experience preferred.
Familiarity with POS system Jonas for charging is preferred.

Responsibilities

Successful daily oversight of all assigned areas at The Athletic Club.
Hire and train staff to ensure consistent service that exceeds expectations.
Act as "manager on duty" for the Athletic Club, providing professionalism and fostering positive interactions.
Ensure systems are consistent and tasks are completed efficiently.
Provide leadership for assigned Athletic Club Departments.
Provide and establish daily supervision of all assigned Departments.
Create standardized procedures and policies for the service staff.
Facilitate and attend meetings necessary for the growth of the department and resort.
Conduct regular walk-throughs to ensure cleanliness, organization, safety, and productivity.
Create measurable goals for assigned service staff and hold them accountable.
Communicate the rules of the club to the Athletic Club team, Members, and guests.
Seek to improve systems in all Departments for operational success and positive Member experience.
Create an environment that is productive, professional, and enjoyable for the staff.
Create and manage labor of assigned areas, including proper coverage and scheduling.
Ensure the financial goals of the department are met according to budget.
Create/Assist/Promote Holiday events at the Club.
Handle conflict in a calm, professional manner.
Be available to oversee operations from open to close with a flexible schedule, including days, evenings, and weekends.
Work closely with the Athletic Club Director to assist in all areas.
Other duties as assigned by the Athletic Club & Spa Director.