Athletic Center Attendant

Alaska Christian College•Soldotna, AK

11d•Onsite

About The Position

The Athletic Center Attendant plays a crucial role in ensuring the smooth operation and positive experience of Athletic Center guests. They greet visitors, assist with check-ins, provide information, and maintain a clean and safe environment. Additionally, they handle cash register duties, monitor equipment, and foster a welcoming atmosphere for all patrons to enhance the Athletic Center experience.

Requirements

High School Diploma or equivalent (GED)
CPR training and First Aid Certification (ACC will cover the cost if not current)
Strong communication and interpersonal skills to interact with gym members
Ability to handle multiple tasks and prioritize effectively
Proficiency in basic computer applications (e.g., MS Office)
Must be able to work flexible hours, including evenings and weekends
Familiarity with basic gym operations and fitness services is desirable
Previous customer service or front desk experience is a plus
Must demonstrate a strong cultural sensitivity and awareness
Problem-solving skills with a teachable spirit
Must understand and maintain the confidentiality of all information acquired during duties
Excellent verbal and written communication skills
Must be able to work independently and show good judgment
Needs to be organized and show good time management skills
Must be reliable with regular, timely attendance
Must be able to pass a background check
Employees are required to sign a document agreeing with the Evangelical Statement of Affirmations and Biblical position statements.

Nice To Haves

Familiarity with basic gym operations and fitness services is desirable
Previous customer service or front desk experience is a plus

Responsibilities

Greet all guests with a friendly and welcoming demeanor.
Provide information about facility hours, programs, and services.
Answer phone calls and address inquiries.
Maintain accurate records of attendance and program participation.
Assist with scheduling classes, events, and facility rentals.
Check in members and guests using the registration system.
Monitor access to the facility and enforce policies.
Handle complaints or issues professionally and courteously.
Operate the cash register for transactions related to memberships, classes, events, and merchandise.
Handle cash, credit cards, and electronic payments accurately.
Issue receipts and maintain proper records of transactions.
Reconcile daily cash and ensure accuracy.
Perform routine cleaning tasks to maintain a clean and safe environment: Sweep and mop floors, Empty trash bins, Keep equipment clean, Keep windows, mirrors, and surfaces clean, Keep high-touch areas (countertops, door handles, etc.) clean and sanitized, Keep supplies (toilet paper, paper towels, etc.) stocked/restock.
Report any maintenance or repair needs promptly.
Monitor the facility for any security or safety concerns.
Report suspicious activities or incidents.
Help organize and promote special events or tournaments.
Communicate effectively to ensure smooth operations.
Be willing to switch between desk duties and custodial tasks as needed.
Adapt to changing schedules and unexpected situations.
Other duties as assigned.
Remember that this role requires versatility and a positive attitude to handle various responsibilities effectively.