At Your Service Operator

Crestview Management, LLC•Myrtle Beach, SC

4h•Onsite

About The Position

The At Your Service Operator will be responsible for answering internal and external phone calls professionally and promptly, routing calls, and responding to guest requests. This role involves utilizing the Guest Experience Platform (GXP Software) to manage guest needs and working collaboratively with the Manager on Duty and other departments to ensure all guest requests are fulfilled in a timely manner. Additionally, the operator will conduct pre-arrival planning for reservations.

Requirements

High school diploma or equivalent
Previous experience in a hotel front desk or customer service role
Strong leadership and communication skills
Ability to multitask and work in a fast-paced environment.
Excellent problem-solving skills
Proficient in Microsoft Office and hotel management software
Flexible schedule, including weekends and holidays.

Responsibilities

Answer internal and external phone calls in a professional manner within a prescribed time frame
Answer internal and external phone calls according to established scripts and Marriott standards
Promptly route calls to their destination
Respond to hotel guests’ requests in a timely manner
Answer, dispatch and log incoming calls from all departments
Conduct pre arrival planning for same day and next day reservations
Utilize the Guest Experience Platform (GXP Software) to log, track and respond to guest requests/issues
Work in unison with Manager on Duty and all Departments of the resort to ensure all guest needs and requests are fulfilled in a timely manner