Seasonal Retail At Your Service Associate, Jensen Beach
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. You deliver a seamless, personalized shopping experience through multitasking, problem-solving, attention to detail, and a customer-first approach. The role involves working in a fast-paced environment with varying shifts, including nights, weekends, and holidays, and helping keep the shopping space clean, organized, and inviting. You welcome customers with genuine hospitality, assist with store fulfillment and transactions, maintain organized pickup and return areas, and help ensure BOPS orders are completed and delivered curbside on time. You also support sales goals, share loyalty-program benefits, and collaborate with colleagues to provide excellent customer service and achieve individual and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales-goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful and adaptable to changing priorities; work independently and effectively as part of a team.
- Use electronic devices, computers, handheld equipment, and cash registers to perform job functions and process transactions.
- Meet physical requirements including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Have close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders promptly and provide curbside delivery.
- Welcome customers, build relationships through friendly conversations, and provide genuine hospitality.
- Share loyalty-program benefits, support sales goals, and help customers complete purchases and transactions.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with teammates and contribute to a positive, customer-focused shopping experience.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
